Customer Service Client

Emmanuel ADJAM

Washington, DC, ***** / *****@***.*** / 202-***-**** / https://www.linkedin.com/in/emmanueladjam SUMMARY

Customer-focused professional with experience in client service, scheduling, and operational support across retail, logistics, and nonprofit environments. Skilled in delivering high-quality service, coordinating travel and logistics, troubleshooting issues, and ensuring accuracy in data and financial transactions. Fluent in French with intermediate Spanish and Arabic; strong ability to work with diverse international clients. Seeking to bring precision, professionalism, and passion for service to the role SKILLS:

Customer Service & Client Support: VIP assistance, proactive problem-solving, scheduling & logistics coordination Communication: Strong written and verbal skills; Fluent in French; Intermediate Spanish & Arabic Technical Tools: Microsoft Excel, Google Sheets, Microsoft Office Suite, IT troubleshooting, digital workflow management Professional Strengths: Precision, attention to detail, professionalism, teamwork, adaptability in fast-paced environments EDUCATION

The Catholic University of America, Washington, DC Bachelor of Science in Electrical Engineering, Expected May 2027

● GPA: 3.5

EXPERIENCE:

Sunshine Girls FGM Association, Washington, DC

Administrative Assistant & Digital Coordinator Jan 2023 – Present

● Provided administrative support, including scheduling, data entry, and maintenance of accurate digital records.

● Coordinated calendars, managed correspondence, and ensured timely updates across organizational platforms.

● Balanced administrative precision with operational execution, maintaining compliance reports and troubleshooting IT workflows.

Amazon, Upper Marlboro, MD

Delivery Station Associate June 2025 - August 2025

● Executed daily operational workflows in a high-volume delivery station, processing hundreds of packages per shift.

● Coordinated with supervisors to optimize logistics and reduce bottlenecks in package flow.

● Recognized by management for reliability, precision, and adherence to company standards. Wegmans, Washington, DC

Customer Service December 2024 - June 2025

● Delivered high-quality customer service in a fast-paced environment while upholding Wegmans' core value of Making a Difference through every customer interaction

● Maintained 100% accuracy in recording and balancing departmental financial transactions.

● Delivered customer service excellence while ensuring operational accuracy in financial transactions and departmental reporting.

Camp Coordinator July-August 2022, 2023, and 2024

UNESCO Center for Peace, Washington, DC

● Tracked attendance and managed camper data for groups of up to 20 participants.

● Maintained organized schedules and accurate daily reports, ensuring smooth program operations.

● Developed reliable digital logs to streamline communication with staff and parents. Digital Coordinator & IT Support

Sunshine Girls FGM Association – Washington, DC January 2023 – Present

● Coordinated daily operations and administrative reporting while ensuring a safe, high-quality client (camper & parent) experience.

● Updated and managed website content, ensuring accurate information across digital platforms.

● Supported remote team collaboration, troubleshooting IT issues, and ensuring smooth digital workflows.

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