Customer Service Operations Supervisor
Resume:
Ashley Pate
Lafitte, LA *****
************@*****.***
Work Experience
Operations Supervisor
Fair Grounds Race Course-Gretna, LA
August 2016 to Present
• Supervised a team of XX operations staff, ensuring efficient and smooth daily operations
• Developed and implemented standard operating procedures (SOPs) to improve operational efficiency
• Trained and mentored new hires on company policies, procedures, and safety protocols
• Conducted regular audits to ensure compliance with regulatory requirements and internal quality standards
• Improved customer satisfaction ratings by resolving escalated issues promptly and effectively
• Instituted employee recognition program that increased morale within the operations team
• Improved customer satisfaction ratings through effective communication channels with clients regarding order status updates
Cashier
Fair Grounds Race Course & Slots-Gretna, LA
August 2016 to Present
• primarily handles transactions related to horse racing wagers, including taking bets, cashing winning tickets, and providing assistance with race information. Daily duties also involve managing cash drawers, reconciling transactions, and potentially stocking betting materials Assistant Manager in Training
Fair Grounds Race Course & Slots-Gretna, LA
August 2016 to Present
• Assisted in the management of daily operations, including inventory control, staff scheduling, and customer service
• Trained new employees on company policies, procedures, and customer service standards to ensure consistent delivery of exceptional service
• Collaborated with the manager to develop and implement strategies for improving operational efficiency and maximizing profitability
• Monitored sales performance and implemented targeted initiatives that resulted in a XX% increase in revenue
• Provided support to the manager in conducting performance evaluations and delivering constructive feedback to team members
• Assumed responsibility for opening or closing the store as needed, ensuring all tasks were completed accurately and efficiently
• Maintained a clean and organized work environment by overseeing daily cleaning tasks performed by staff members
• Developed strong product knowledge across multiple departments to assist customers with their inquiries or purchasing decisions
• Supported visual merchandising efforts by ensuring displays were attractive, well-stocked, and properly labeled at all times
• Assisted with inventory management processes such as receiving shipments, conducting stock counts, and placing orders when necessary
• Contributed ideas for marketing promotions or events that successfully increased foot traffic and drove sales growth
• Collaborated with cross-functional teams (e.g., marketing, finance) on special projects or initiatives aimed at improving overall business performance
• Coordinated employee schedules based on forecasted demand patterns while optimizing labor costs
• Mentored junior team members, providing guidance and support to help them achieve their professional goals
• Assisted in the development of training materials/manuals to ensure consistency in employee onboarding
• Developed and maintained positive relationships with key customers/clients/vendors/suppliers
• Analyzed financial reports/budgets/forecasts to identify areas for cost reduction or revenue growth
• Collaborated with HR department on recruitment efforts, including screening/interviewing/selecting candidates for open positions
• Managed vendor relationships, negotiating contracts/pricing/terms to optimize cost savings and quality of products/services
• Implemented customer service initiatives that resulted in a XX% increase in customer satisfaction ratings
• Resolved escalated customer complaints/issues by demonstrating strong problem-solving and conflict resolution skills
• Increased team productivity by implementing new workflow processes/tools resulting in a XX% decrease in turnaround time
Cash banker
Fair Grounds Race Course & Slots-Gretna, LA
August 2016 to Present
• Processing transactions:
Handling cash transactions, including deposits, withdrawals, and other routine account activities.
• Reconciling bank statements:
Regularly reconciling bank statements to ensure accuracy and identify any discrepancies.
• Managing cash flow:
Tracking and managing cash inflows and outflows to ensure adequate liquidity.
• Financial reporting:
Preparing reports on cash flow, cash balances, and other relevant financial information.
• Order-to-cash process:
Working with the order-to-cash process, including applying payments, creating debit/credit memos, and managing any associated inquiries, according to a posting by Bose.
• Customer service:
Assisting customers with their banking needs, answering questions, and resolving issues.
• Compliance:
Adhering to banking regulations, internal policies, and security procedures.
• Audit support:
Providing documentation and support for audits.
Education
GED
Chouteau-Mazie High School - Chouteau, OK
Skills
• Computer skills
• Leadership
• Customer relationship management
• Teamwork
• Cash management
• Microsoft Office
• Microsoft Excel
• Inventory control
• Cash handling
• Analysis skills
• Customer service
• Microsoft Word
• Management
• Communication skills
• Team development
• English
• Organizational skills
Certifications and Licenses
Tech one license
ABO Certification
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