Customer Service Representative

Regina Sibilla. *** Laureba

Ave. Stratford, NJ **084

856-***-**** *********@*****.***

SKILLS

● Long term history of exceptional customer service skills exhibiting a high level of patient/client satisfaction.

● Proficient computer skills, including ECW, Microsoft Word, Excel.

● Strong management and training skills.

● Ability to effectively multitask.

● Ability to fast and efficiently learn new concepts.

● A strong desire to learn and expand my abilities to establish career growth.

● Desire and determination to achieve goals.

● Ability to communicate, provide exceptional service, that increase sales drive profitability, and client growth and retention.

CAREER EXPERIENCE

Patient Care Coordinator Persante Sleep Center Mt Laurel, NJ 6/2024-present

● Perform role of patient medical liaison while collaborating with other departments to assure patient satisfaction.

● Enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.

● Schedule patients for sleep studies. Verify insurance coverage.

● Inform, educate and answer physician/patients’ questions regarding sleep study process.

● Communicate information received from patients, physician offices,and/or hospitals to the appropriate department.

● Assure customer call turn around times are exceeded.

● Resolve patient issues and/or escalate to supervisor for guidance.

● Supports and adheres to HIPAA guidelines

Hair Stylist-Salon Manager Styles by Regina Stratford, NJ 2010-Present

● Create a welcoming and inclusive atmosphere for customers.

● Developed excellent rapport with all clients and their families.

● Advise clients on hair care regimen, promote appropriate beauty products.

● Provide training to new hires on quality standards and client relations.

● Provided a wide range of styles to meet client requests.

● Communicated effectively with a broad range of customers.

● Manage client base including appointment scheduling.

● Responsible for all sales and inventory of products . Personal Service Representative (PSR) Garden State OB/GYN Voorhees NJ 1/2021-6/2024

● Greet check-in, check-out patients, and direct them accordingly.

● Managing, answer and screen phone calls and direct to the appropriate department.

● Retrieve after hours voice mail and forward appropriately.

● Schedule appointments.

● Registering patients, verifying insurance, explaining financial requirements to patients.

● Manage billing and discrepancies. Collect and record payments.

● Process referrals, precertification and/or authorizations.

● Obtain and document medical records

● Protect patients' rights according to HIPAA guidelines and all regulatory standards.

● Experienced scheduling/navigating EMRs using ECW.

● Knowledge of medical terminology.

● Maintain appropriate rapport with Physicians, Nurses and Staff. Hair Stylist/Assistant Salon Manager Toppers Spa & Salon Voorhees NJ 1989- 2010

● Provide a wide range of hair services for existing and new clients.

● Focus on consistent growth of client base.

● Manage salon including operational functions, training, and financial aspects. Retail Department Manager John Wanamaker/Macys,

Moorestown, NJ 1987-2005

● Focus on customer service, increase product sales, and profitability.

● Implement marketing programs to increase sales.

● Ensure customer needs are met and complaints addressed and resolved.

● Communicate with customers and provide assistance and recommendations of products that fit their needs.

● Ensure all merchandise is displayed to achieve maximum visibility.

● Create and manage department scheduling

EDUCATION

● Gordon Phillips Beauty Academy Collingswood, NJ

● Cinnaminson High School, Cinnaminson, NJ

LICENSES

● State of NJ Cosmetologist

CERTIFICATIONS

● BLS (Basic Life Support) BLSHCP - CPR (Adult / Child / Infant / Choking).

● Automated External Defibrillation / Emergency First-Aid

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