Customer Service Social Media

New York 347-***-**** *********.*******@*****.***

Bachelor of Arts Graduate in Psychology - Long Island University, 2017

PROFESSIONAL EXPERIENCE

Sept.2020 – 2025 Online Retail - Ms. Fashionistas NYC LLC New York

Established the company’s e-commerce presence and retail store through social media platforms.

Oversees key business responsibilities, including management, marketing, inventory management, accounting, and other essential functions.

Strategizes business portfolios, creative solutions, and product retail research to support and continuously develop international business relationships.

Provides primary customer service assistance as necessary during critical situations.

Jan 2014- Present Event Planner/ Coordinator and Design - Decor Events by Grace New York

Comprehensive event planning encompasses meticulous research, budgeting, theme design, décor creation, mockups, and project proposals.

Excellence in customer service is kept throughout the entire event lifecycle, ensuring seamless task management and vendor and support coordination to improve the event’s timeline and outcomes.

Daily management of marketing and social media presence is integral in maintaining a strong brand presence.

Jan.2020- Sept.2020. Childcare Specialist – Ryan and Heidi Orley New York

Assisted one child from birth to one year of age, fulfilling daily needs such as food preparation and supporting hygiene maintenance.

Accompanies the child to activities outside the home, ensuring its safety and maintaining schedules both within and outside the home under parental supervision.

Performs light domestic household tasks, including laundry, cleaning, and grocery shopping when necessary.

Jan. 2018 – Oct. 2019 Exec. Assistant / Personal Assistant/ House Mgr.- Beauty Bridge LLC / Brian Marks

Oversee vendors and contractors for the house, including other home-related projects, maintenance, and repairs.

Conduct monthly reconciliations for Loan Business to ensure prompt and financially sound payments.

Co-found a new company from the ground up, collaborating with the founder and managing various administrative responsibilities for the brand. These responsibilities encompassed purchase orders, invoicing, bill payments, inventory management, and accounting tasks.

Provide phone and digital customer service, oversee the business calendar, manage business financials, and maintain exact records.

Dec. 2016- Jan. 2018. Office Admin. Assistant at New York Wine Warehouse New York

Office responsibilities encompass the management of paperwork, answering incoming phone calls, and inputting data for invoices and newly established accounts.

Customer invoice billings are processed using the charge machine.

Wine purchase and storage-related customer inquiries are addressed through efficient communication channels, including telephone, mail, and email.

Data entryusing Microsoft Excel for updating storage inventory and customer wine shipments.

Financial recording through monthly bank statement filings, checkbook entries, and account updates.

TECHNICAL SKILLS:

Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel, Outlook, EMR system, Passport Program, QuickBooks System, and other creative software programs for design, such as Canva.

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