Customer Service Insurance Sales
Resume:
RHONDA ADAMS
*** ***** ******, ***********, ** **923 · 501-***-****
*********@****.***
To find a challenging and fast-paced position that will afford my husband the opportunity to retire
EXPERIENCE
DECEMBER 2024-PRESENT
IACADEMIC ADVISOR, HENDERSON STATE UNIVERSITY
Work with transfer and readmit students to make sure transcripts are articulated and make sure transfer hours are included. Stay in touch with students throughout their college career to see if they are making the grades and attending classes to succeed in college life.
JULY2024-DECEMBER2024
INSURANCE SALES, EVERISE
Sales and customer service of Medicare insurance.
APRIL 2024-JULY 2024
INSURANCE SALES, BRITTNI GUTTMAN ALLSTATE
Cold call prospective clients, quote home and auto insurance, sell home and auto and other lines of insurance
NOVEMBER 2023-APRIL 2024
INSURANCE SALES, TTEC
Sales and service of Homeowners, Rental, Valuable Personal Property, and Rentaal Property insurance sales and customer service. Assist with servicing existing policies. Customer service concerning billing for all insurance products for USAA insurance, remotely. Maintained a customer satisfaction rating of greater than 95%. Sales conversion of over 30%
FEBRUARY 2023 – NOVEMBER 2023
ACCOUNTING, GREIF
Accounts payable using Coupa, accounts receivable using Great Plains, answer phone, customer service, work extensively in Excel spreadsheets, create documents in Word with and without templates, and provide workplace first aid.
AUGUST2022 – DECEMBER 2022
INSURANCE SALES/CUSTOMER SERVICE, TTEC
Sell Medicare insurance on-line, assist customers in every aspect of their account, answer phones. Assist New members with an understanding of Medicare Advantage plans and assist enrolling in plans. Metric of 2 plans per day to enroll fulfilled. Remotely
NOVEMBER 2021 – MARCH 2022
INSURANCE SALES/CUSTOMER SERVICE, DIRECT AUTO
Sell auto insurance, assist customers in every aspect of their account, answer phones, collect payments, prepare deposits.
Have a metric to sell one policy a day, sold an average of one policy a day and sold three policies on my last day.
EDUCATION
MAY 1993
BS, University of central arkansas
Major in Sociology, Minor in General Science
DECEMBER 1998
MS, university of central arkansas
Major in Sociology
SKILLS
Microsoft Office
Licensed in property and casualty, and life insurance, and accident/health
Skilled in proprietary software for automotive accounting
REFRENCES
Laura Kyzer, Librarian/Instructor
58 Stephenson Lane
Sheridan, AR 72150
***********@*******.***
Carol Baker, Banking/Accounting
4017 Bent Tree Drive
Benton, AR 72019
************@*****.***
Mondo Papera, Retired Business Owner
68 Chatburn Drive
Bella Vista, AR 72715
*****@*****.***
Tiesha Vassell, former student, Respiratory Therapist
1185 Neal St.
Conway, AR 72032
**********@*****.***
Nathan Bell, former student, Volunteer Coordinator for Walton Arts Center
1520 E Harold St
Fayetteville, AR 72703
****.******@*****.***
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