Team Leader Room Attendant
Resume:
RHENISH T. ASTACAAN
#*** ******* ***** ****** **** Oriental Tubigon,Bohol 6329 Philippines
Present Address: Em Macau, Rua De S. Paulo Nò 23-A, Mang Fung3B
Contact #: +63-968-***-**** / +853-********
Email Add: ****.*******@*****.*** / *******.****@*****.***
I.CAREER SUMMARY
2023 - Present : GALAXY HOTEL AND CASINO MACAU
2015 – 2020 : GALAXY HOTEL AND CASINO MACAU
2012 – 2015 : CRIMSON HOTEL FIL INVEST CITY MANILA
2011 – 2012 : CRIMSON HOTEL RESORT AND SPA CEBU
2009 – 2011 : SHANGRI-LA HOTEL RESORT AND SPA CEBU
II.EXPERIENCE
GALAXY HOTEL AND CASINO MACAU ( AUGUST 21,2023 - PRESENT )
ENVIRONMENTAL SERVICES ( PUBLIC AREA ATTENDANT)
-Maintaining the cleanliness of public areas such as Casino Hall and other public places
-Giving information to the clients.
-Handling and using the ride-on machine for marble floor cleaning.
-Handling and using single disk machine foe flooring and carpet cleaning.
-Can handle high stress fast-faced environments.
-Can jungle multiple priorities.
-Has a positive and uplifting attitude.
-Great problem solving ability.
-Knowledgeable for vacuum cleaner and wet vacuum cleaner.
-Follow the standard procedure for the hotel specifications.
GALAXY HOTEL CASINO MACAU ( APRIL 2015 – NOVEMBER 2020 )
TEAM LEADER (MASS GAMING HALL AND VIP JUNKET )
Part of the Pre-Opening Team at Phase II Tower / Supervisor Reliever / Person In charge.
Responsible for Operation Control
-Monitoring and Checking of Staff Deployment in each specific Allocation.
-Checking all Checklist provided in each Area such as Toilet Checklist.
-Assisting the Supervisor to translate from Cantonese to English words to the employee.
-Accountable for the Walkie Talkie Inventory for the next Shift hand over.
-Accountable for all the keys Inventory for the next Shift hand over.
-Keeping tracks all the Public Area tools before and after using it.
-Checking and Monitoring in all Area that are given to me in that day.
-Responsible for the monthly end Inventory for all the Tools and Equipment.
-To ensure that our staff properly use the color coded rug at its designated area.
-Supervised the daily in and out chemical usage from the storage cage.
-Handling impromptu queries both from guest and colleague.
-Reporting the job done and hand over the unfinished job to the next shift.
-To ensure that all the staff take their breaks accordingly.
-Knowledgeable for the Basic Machine.
TEAM LEADER ( SPECIAL TEAM )
Responsible for the Operation Control
Knowledgeable for the Machine
-Accountable for all Machine keys.
-Assisting the supervisor on staff deployment at their working area.
-Translating words from Cantonese to English words to the employee.
-Knowledgeable for the Ride-on Machine, The walk behind, Single Disk Machine, the 410 carpet Instructor Machine, Host Machine and etc.
-Responsible to book and call for the next deep clean Area on the same day.
-Responsible for doing an hand written endorsement for the accomplishment for the day.
-To ensure that each assign task of the staff is thoroughly clean and well done.
CRIMSON HOTEL FIL INVEST CITY MANILA ( October 2012 – 2015)
TEAM LEADER (ROOM)
Part of the Pre-Opening Team / Housekeeping Supervisor Reliever / Person In charge.
-Monitoring and Checking of Room Attendant Worksheet.
-Checking and Releasing of rooms.
-Checking and Verification of Room Attendant check-list.
-Monitoring and Checking of Room Arrivals and Departures.
-Signing and Evaluation of Room Attendant Worksheet.
-Monitoring and Supervising the Room Attendant Staff.
HOUSEKEEPING COORDINATOR
Responsible for Operations Control.
-Issuing Key Cards and Metal Keys to R.A and Supervisors.
-Preparing Reports of daily Arrivals, Departure, In-house and Out of Order Rooms.
-Monitoring of Rooms Availability and rooms Arrival per day.
-Handling Guest Calls and Outside Calls.
-Relay DND Report to the Supervisors.
-Handling Discrepancy Rooms Reports and submit it to the Duty Manager.
-Prepare DTR reports of Housekeeping staff for Payroll purposes.
-Assist Manager and Supervisors for their needs.
-Safe keeping of Lost and Found Items and Responsible for releasing in Due Time.
-Updating Room Status and Out of Service Rooms in the system.
-Inventory of all keys at the end of the shift per day.
-Preparing the Room Attendant Worksheet per day.
OTHER TASK
STORE KEEPER
-Responsible for Inventory of Supply and Guest Amenities.
-Updating Bin Cards for In and Out of the supply.
-Safe keeping of the supply and chemicals.
-Responsible for Supplies Distribution to the pantry area.
UNIFORM ATTENDANT
-Responsible for the inventory of the uniforms.
-Responsible for pairing of uniforms.
-Responsible for releasing and acceptance of uniforms to/from the staff.
CRIMSON HOTEL RESORT AND SPA MACTAN ( May 2011 – September 2012 )
ROOM ATTENDANT
Responsible for the cleanliness of the designated room as to hotel standard.
-Ensure guest security and their valuables items.
-Reports any defect inside the rooms.
-Prioritizing guest rooms assignments.
-Securing issued key cards and metal keys.
-Provide daily reports through worksheet.
-Detailed cleaning in every area of the rooms.
-Daily room check.
-Replenishing guest amenities and collaterals.
-Preparing the bed and replenish fresh towels.
-Responsible for reporting discrepancy rooms and the actual status of the room.
SHANGRI-LA HOTEL RESORT AND SPA MACTAN ( DECEMBER 2009 – MARCH 2011)
ROOM ATTENDANT
Responsible for the cleanliness of the designated room as to hotel standard.
-Ensure guest security and their valuables items.
-Reports any defect inside the rooms.
-Prioritizing guest rooms assignments.
-Securing issued key cards and metal keys.
-Provide daily reports through worksheet.
-Detailed cleaning in every area of the rooms.
-Doing daily room check.
-Replenishing guest amenities and collaterals.
-Preparing the bed and replenish fresh towels.
-Responsible for reporting discrepancy rooms and the actual status of the room.
PUBLIC AREA ATTENDANT
Responsible for maintaining the cleanliness of public designated area such as Lobby, Outlets and Public Restrooms.
-Ensure to assist guest queries.
-Daily checking and monitoring of restroom stocks and toiletries.
-Prepare daily checklist and forward to supervisors.
-Report defects of the assigned Public Area.
III.FORMAL QUALIFICATION
Associate of Hotel and Restaurant Management 2008 – 2009
Mater Dei College Cabulijan Tubigon, Bohol
IV. SKILLS
TECHNICAL SKILLS
COMPUTER SKILLS
PEOPLE & LEADERSHIP SKILLS
-Telephone Skills
-Proficient in MS (Office)
-Ability to manage & coordinate
-Hotel Machine Skills
-Hotel Program Systems
-MS (Word)
-Excel & Power Point
task among Staff
-Strong Leadership Skills
-Good Client Orientation
-Excellent in Comm. Skills
Date of Birth
: July 01, 1991
Language
: Fluent in English, Filipino, Basic Cantonese
Nationality
: Filipino
Health
: Physically Fit & Healthy
Status
: Single
Religion
: Roman Catholic
VI. PERSONAL REFERENCES
Ms. Gretchen Espejon
Retail Team Leader EVS Galaxy Hotel Macau, China
Email Add: **********@*****.***
Mr. Rene Berrozo
Assistant Executive Housekeeper
Crimson Hotel Filinvest City Manila Philippines Contact #: 091********
Mr. Djimryan Hernandez
Floor Supervisor
Crimson Hotel Filinvest City Manila Philippines Email Add: ****.***********@*****.***
V. PERSONAL DETAILS
Contact this candidate