Customer Service Data Entry

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

SKILLS

Schedule Management

Conflict Resolution

Marketing Management

Problem-solving skills

Strong communication abilities

Customer Complaint Resolution

•

Resolving customer issues

Clear Communication

EXPERIENCE

Access a Ride Agent (Customer Service) / Global contact service - New York, NY

09/2023 - 08/2024

•Developed customer relationships and ensured satisfaction with services.

•Participated in ongoing training programs related to job duties.

•Assisted clients with ride details/booking trips.

•Provided customer service to clients through phone and email communication.

Receptionist / Visionique Family eye care - New York, New York 09/2018 - 08/2023 Scheduled appointments for clients, customers, and other visitors.

•Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

•Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

•Performed data entry tasks into various computer systems accurately and promptly.

•Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

EDUCATION AND TRAINING

High School Diploma 06/2014

Essex Street Academy - New York, NY

Contact this candidate