Administrative Assistant Intake Coordinator

Kirsten Rawson

+1-713-***-**** *************@*****.*** Tomball, TX 77375

WORK EXPERIENCE

Intake Coordinator/ Administrative Assistant, Sammons & Berry PC April 2025 - Present

• Railroad asbestos exposure law firm administrative assistant and intake coordinator.

• Executed efficient data entry procedures to support timely and accurate information retrieval.

• Facilitated effective client communication to build rapport and ensure understanding of services offered.

• Streamlined the client intake process to enhance operational efficiency and improve client satisfaction.

• Provided comprehensive administrative support to enhance team productivity and organizational effectiveness.

• Provided assistance in ordering supplies needed to work efficiently in office.

• Executed invoices and client payments using Quickbooks pro ‘24. Assistant Manager, Murphy USA

November 2023 - April 2025

• Led and motivated a team of employees to achieve and exceed performance targets.

• Managed cash transactions accurately and efficiently, ensuring the security and integrity of funds.

• Oversaw sales operations, including setting goals, analyzing market trends, and implementing strategies to drive revenue growth.

• Delivered exceptional customer service, resolving issues promptly and ensuring customer satisfaction.

• Managed inventory levels, including receiving, stocking, and organizing products to optimize sales opportunities.

• Developed and conducted training programs to enhance employee skills and knowledge. PHARMACY TECHNICIAN TRAINEE, Kroger's Pharmacy

February 2021 - January 2022

WORK HISTORY

Assisted with filling over 100 prescriptions daily. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Counted, measured, and compounded medications following standard procedures. Reviewed and verified customer information and insurance provider information. Answered incoming phone calls and addressed questions from customers and healthcare providers.

Resolved non-routine issues like third-party billing, computer system and customer service. CULINARY PROFESSIONAL, Darden Restaurants

June 2019 - February 2021

Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering

Established food preparation procedures and guidelines to promote meal consistency and quality.

Maintained food safety and sanitation standards.

Measured, weighed and mixed appropriate ingredients according to recipe directions. Restocked inventory and ingredient items to maintain optimal kitchen efficiency. Managed opening and closing shift kitchen tasks.

Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Identified inefficiencies leading to improved productivity. Suggested actionable improvements to streamline training procedures. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Led and directed team members on effective methods, operations and procedures. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote team performance.

Identified team weak points and implemented corrective actions to resolve concerns. CULINARY PROFESSIONAL, Darden Restaurants

November 2013 - May 2019

Customer Service

Quality Control

Inventory

Scheduling

Upholding company standards

Supervising staff

EDUCATION

Premier Charter High School of San Juan

2009

High School Diploma

SKILLS

Accuracy, Admin Assistant, Adobe Products, Allergy, Bilingual, Claims Processing, Collaboration, Compliance, Counter, Culinary Arts, Dining, Documentation, Food Preparation, Food Safety Experience, Health and Safety Management, High Volume, Instruction, Labelling, Medical Records, Medical Terminology, Packaging, Pharmacy, Process Improvement, Purchasing, Quality Assurance, Quickbooks Software, Reconciling, Reservation Management, Service Orientation CERTIFICATION AND LICENSES

Registered Pharmacy Technician 2021

Driver License 2020

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