Customer Service Representative
Resume:
ROXAN
PUMPHREY
Meridian, Idaho *****
*************@*****.***
Authorized to work in the US for any employer.
WORK EXPERIENCE
Customer Service Representative
Teletech (TTEC) Kaiser Permanente
Work from Home
February 2022-November 2024
I handled customer complaints, provide appropriate solutions and alternatives within the limits; followed up to ensure the resolution.
Provides accurate, valid and complete information by using the right methods/tools such as EPIC and HP Chats. Handled billing inquiries and general customer service inquiries. Provided detailed explanation of members health insurance benefits and medical billing. As a Lead agent, I answer our new agents’ questions to properly assist customer. Temporary Trainer- Remote
Teletech (TTEC) Kaiser Permanente
September 2023- May 2024
Mentored and coached new hires within client training goals and time frames. Engaged and supported trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks.
Delivered high quality client product training.
Developed job aides to help trainees understand the material effectively Patient Access Specialist
Smileasy Dental and Orthodontics- Plano, TX
May 2021 to February 2022
I am the first contact point for patients be it by phone, email or in person, as such it is imperative, I represent the Firm's brand and image.
My roles entail answering phones and emails or referring inquiries, schedules confirm appointments, and inputs customer data into the system.
Organizing workflow and appointment by reading and routing correspondence and collecting information. Verifies patient’s dental insurance and breakdowns, collecting payments and filing claims. Team Member
Chick-fil-A Kensington Square
November 2020 – May 2020
Provide guests with efficient, courteous service, quality food, and a clean, pleasant environment. Executed all tasks assigned by the Team Leader or Manager diligently, on schedule, and to the highest standard. Classroom Teacher
Department of Education Philippines – Luzon
May 2014 to July 2020
Designed educational activities that promote physical, social and intellectual growth of students Aside for being a teacher I also was assigned as Disbursing officer for the school budget.
Enhanced the learning abilities and good habits in children. Communicated with parents about students’ progress and development. Maintained classroom records, cleanliness and orderliness. Ensured safe learning environment in the classroom. Inculcated healthy habits and discipline in children. EDUCATION
Bachelor in Elementary Education
Ramon Magsaysay Technological University
Zambales, Luzon Philippines
October 2009 to April 2014
SKILLS
• Customer Service
• Training
• Familiar with EPIC
• Cashiering
• Medical/Dental Scheduling
• Clerical experience
• Teaching
• Childcare, early learning development and curriculum development
• Microsoft Office - Proficient
• Excellent English- spoken and written
• Other Language- Filipino
• Machine Operator
CERTIFICATIONS AND LICENSES
Professional Teacher License
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