Financial Crimes Operations Specialist

Diana L. Scott

**** ******* ****, *********, ** *8215 704-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with 25+ years in roles spanning operations, financial crimes, and payment processing. Recognized for problem-solving, research, and collaboration skills.

CORE SKILLS

• Investigations & Compliance • SWIFT, FED, and CHIPS Payments

• Audit Support & Documentation • General Ledger Reconciliation

• Microsoft Word & Excel • Research & Problem-Solving

PROFESSIONAL EXPERIENCE

Wells Fargo Bank – Charlotte, NC 1993 – 2024

Business Execution Consultant 07/2023 – 07/2024

Participated in and provided support for projects.

Supported audit activities and prepared required documentation.

Analyzed and resolved complex USD and foreign currency payments (SWIFT/FED, CHIPS).

Identified and implemented procedural improvements.

Financial Crimes Specialist 06/2022 – 07/2023

Investigated complex financial crimes transactions and suspicious activity.

Conducted root cause evaluations of policy violations and high-risk cases.

Applied independent judgment to guide moderate-risk deliverables.

Lead Operations Processor 10/2007 – 06/2022

Managed complex foreign currency payments through SWIFT, FED, and CHIPS networks.

Reported potential risk items to senior management.

Researched and resolved outstanding debit/credit balances in GL accounts.

Improved procedures and managed critical tasks in high-pressure environments.

Trust Operations Specialist 11/1993 – 10/2007

Managed daily ACH, checks, and wire transfers for retirement benefits and pensions.

Processed checks and wires on promissory notes and student loans.

Monitored productivity, allocated workloads, and evaluated performance.

Cleared outstanding debits and credits in suspense/control accounts.

EDUCATION

Kings College, Charlotte, NC

Vocational School Certificate/License – Secretarial Science, 1985

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