Quality Manager Assurance

KEITH GRANNAN

East Dundee, IL *****. 779-***-**** **************@*****.***

Quality Manager

Exemplary record in ensuring products and services an organization provides fits its purpose while consistently meeting internal and external specifications

Accomplished quality manager enhancing company’s quality management system (QMS) with a focus on customer satisfaction and plant KPIs regarding efficiency. Extracted the best traits while addressing weaknesses within quality team members to guide quality teams at multiple plants. Process optimizer slashed operating costs, achieving ISO9001 certification. Converting systems to streamline internal processes.

Core Competencies:

Quality & Manufacturing Management –

Facilitate Internal & External Plant/Product Audits – Regulatory Compliance – Certified IATF 16949 ISO 9001:2015 internal auditor – In house lab management – NPD – Product Inspections – Customer service (voice of the customer) Quality Assurance Procedures – Corrective Actions – Data Management – Talent Development – PPAP – PFMEA – APQP.

CAREER HIGHLIGHTS

Facilitated in plant 3rd party Laboratory and customer factory audits in multiple countries ensuring each factory evaluations passed and products accepted for distribution with zero failures or re-audits, outside of annual, required.

Started product return rework process that yielded 100% reduction in scrap and increased revenue by 60% per unit on refurbished product, which resulted in $7M in annual scrap loss and $32M in gross sales gains.

Allied with Director of Logistics to create processes improving material distribution through receiving, manufacturing, and unit shipment.

Restructured receipt, cycle count, and RMA practices and retained managers and supervisors to augment accuracy in raw material warehouse and manufacturing floor.

Originated refurbished parts inventory to help condense cost while retaining all quality expectations.

PROFESSIONAL EXPERIENCE

FIC America Corp.: Assistant Quality Manager Apr. 2024 – Oct. 2024

Ensure product inspections and quality assurance procedures are performed as defined in FIC America’s. Quality SOPs while meeting standards required by customers. Comply with IATF16949 and ISO 14001 procedures and standards. Work with FIC’s customer quality assurance teams to update and develop new quality processes and procedures. Support customer corrective action process (CAPA) for quality concerns involving all levels of plant management. Participate in assessment and validation of Plant Department SOPs with department managers ensuring company and customer expectations are met.

Elevated professionalism and productivity of facility by coaching plant management for multiple plants to successfully pass both internal and external IATF 16949 audits as well as product inspections in multiple plants by creating an open and consistent forum with teammates from multiple plants.

Prepare departmental reports and present them to executive management based on department plan or Hoshin.

Guaranteed attainment of customer quality expectations by developing and initiating a review process with plant department managers.

Served as Internal Consultant and Technical Expert regarding product/component, ensuring all plant departments understood impact of business changes on QMS programs and completed adjustments for important compliance purposes.

Partnered with FIC’s suppliers to ensure compliance of parts/material supplied and to help address all customer quality reports and customer incident reports.

FXI, Inc.: Quality Manager Oct. 2020 – Sep. 2023

Ensure product inspections and quality assurance procedures are performed as defined in FXI, Inc. Quality SOPs while meeting standards required by customers and consumers. Work with corporate quality assurance to update and develop new quality processes and procedures. Support corrective action process (CAP) for customer quality concerns involving all levels of plant management. Participate in assessment and validation of Plant Department SOPs with department managers ensuring company and customer expectations are met.

Elevated professionalism and productivity of facility by coaching plant management for multiple plants to successfully pass customer factory evaluations as well as product inspections in multiple plants by creating an open and consistent forum with teammates from multiple plants.

Enhanced and supervised FXI QMS.

Guaranteed attainment of customer quality expectations by developing and initiating a review process with plant department managers concerning NPD.

Served as Internal Consultant and Technical Expert regarding product/component NPD ensuring all plant departments understood impact of business changes on QMS programs and completed adjustments for important compliance purposes.

Partnered with plant management to ensure compliance of company’s QMS to help all plants achieve an audit score of 96% compliance or better and passed multiple customer factory evaluations with minimal corrective actions.

Integrity Staffing Solutions: Account Manager Sept. 2019 – April 2020

Client-facing role which supports all recruiting and onsite activities for two client locations in a specific recruiting market. On-Site & Recruiting function support both direct hire and temporary needs, as well as marketing and grass roots activities at the local level. Utilize outstanding communication skills and a strategic-planning mindset to foster strong, successful relationships with the clients at two sites. Communicate and implement all company policies, procedures and ensure compliance across your team.

Track and maintain performance and effectiveness of your OC and On-Site Staff via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s.

Hire, train, manage, and motivate a team of staff and associates supporting client needs for both recruiting and client onsite roles. Provide ongoing feedback and development plans for staff to support their success.

Ownership of community engagement activity for client sites; measure and report on results. This would include establish community partners and conduct hiring events/job fairs.

Create, review, and provide critical analysis of recruiting activity for the market; devise action plans for continuous improvement.

Primary POC for all client onsite activity and meetings, including market analysis, marketing and media strategy, labor planning, daily deep dive, and assumption meetings.

Conduct regular meetings with Client manager regarding all performance indicators specific to their location discuss potential trends or concerns and provide solutions.

Hollander Sleep Products: Quality Manager Feb. 2014 – Mar. 2019

Ensure product inspections and quality assurance procedures are performed as defined in Hollander Quality SOPs while meeting standards required by customers and consumers. Work with corporate quality assurance to update and develop new quality processes and procedures. Support corrective action process (CAP) for customer quality concerns involving all levels of plant management. Participate in assessment and validation of Plant Department SOPs with department managers ensuring company and customer expectations are met.

Elevated professionalism and productivity of facility by coaching plant management for three plants to successfully pass multiple customer factory evaluations as well as multiple product inspections in four plants in Canada and US by creating an open and consistent forum with teammates from multiple plants.

Enhanced and supervised Hollander QMS.

Guaranteed attainment of customer quality expectations by developing and initiating weekly review process with plant department managers.

Served as Internal Consultant and Technical Expert regarding product/component edits ensuring all plant departments understood impact of business changes on QMS programs and completed adjustments for important compliance purposes.

Partnered with plant management to ensure compliance of company’s QMS to help all plants achieve an audit score of 92% compliance or better and passed multiple customer factory evaluations with minimal corrective actions.

Bergstrom, Inc.: Assembly Operations Supervisor, Cab Assembly Operations Sept. 2011 – Sept. 2013

Managed all assemble line initiatives at site, including multiple model lines for entire product group. Formulated internal schedules for assembly line in conjunction with support functions as well as set daily, weekly, and monthly productivity goals for assembly line teams. Orchestrated all assembly line activities for shipment activities. Used 5S to confirm all tolling was available for required jobs and hired and trained assembly line teams and team leaders for multiple assembly lines.

Keith Grannan 779-***-**** **************@*****.*** Page 2 of 2

PROFESSIONAL EXPERIENCE CONTINUED

Addressed specific product lines by developing and introducing a 2nd shift assembly team.

Enhanced professionalism by supporting and participating in Rapid Improvement Workshop (RIW) for multiple product lines in an IATF 16949 environment.

Studied and created improved testing methods (water test) for all finished products.

Contributed to start-up heavy equipment assembly line meeting and surpassing production quality, capacity, and cost goals by training off shift staff to champion goals with confidence.

Consistently met production, quality, and cost KPIs by developing line leads to work with minimal supervision.

Sony DADC: Operations Manager, Display Packaging/Distribution Sept. 2007 – Jan. 2011

Administered consumer goods, packaging, storage, and distribution. Managed performance measures to meet company expectations. Observed KPIs while tracking and allocating metrics to upper management. Vetted all work orders for accuracy and established changes to ensure attainment of company quality expectations. Manage manual, semi-automated and fully automated production process directly and through subordinate supervision.

Implemented paperless production tracking system using Lean principles to abolish waste as well as zero-error production control system to preserve company inventory accuracy.

Reduced downtime by devising production planning schedule.

Maximized cost savings by condensing shipping and production procedures.

Alliance – Division of Rock-Tenn (formerly Markson Rosenthal): Shift Supervisor, Contract Display Packaging/Distribution Jun. 2005 – Sept. 2007

Interacted with Production Manager while overseeing daily production line schedules. Scheduled and counseled personnel involved in production of point of purchase displays and contract packaging of 3rd party consumer goods, including secondary packaging of food and medical products using GMP. Interfaced between materials, quality control, and manufacturing to ensure smooth operational flow on assigned shift.

Fueled continuous quality improvement by establishing continuous process improvements in production to heighten efficiency and productivity while optimizing workflow.

Implemented paperless production tracking system using Lean principles to abolish waste as well as zero-error production control system to preserve customer inventory accuracy.

Reduced downtime by devising production schedule.

Maximized cost savings by condensing shipping and production procedures.

Prior Experience

WMS Gaming, Inc 1999 – 2005: Production Manager, Electro-Mechanical Manufacturing

Beltone Electronics Corporation 1996 – 1999: Production Facilitator, Medical Device Manufacturing

Sony Corporation of America, National Refurbishing Center 1990 – 1996: Production Coordinator, Consumer electronics refurbishment

EDUCATION & PROFESSIONAL TRAINING

Studied at Triton College

Associate of Applied Science in Industrial Management, some courses completed.

Performance Management, Organizational Goals & Objectives, Fundamentals of Materials & Operations Management (APICS Sponsored), Access 2000 1st Module (College of Lake County), Demand Flow Technology (DFT) & Business Strategy (John Costanza Institute of Technology, Inc.)

WMS Gaming Leadership Institute

Illinois Management Association Courses: Communication for Results, Procedure Writing, What-if Analysis Forecasting, Critical Thinking, Time Management & Leadership

SONY Sponsored Management Training

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