Sikhanyisiwe Tapera
** ******* ******, ****** ****, NJ 07305 *******@****.**.*** 347-***-****
https://www.linkedin.com/in/sikhanyisiwe-tapera-21914837a EDUCATION
Yeshiva University, Katz School of Science and Health New York, NY Master of Science in Cybersecurity May 2027
Zimbabwe Open University, Faculty of Technology Harare, Zimbabwe Bachelor of Information Technology Honors GPA: 3.5 CERTIFICATES
June 2023
Computer Appreciation
Computerized Messaging System
IBM Lotus Notes and Domino Server Administration
PROFESSIONAL EXPERIENCE
IT Helpdesk Assistant
Air Force of Zimbabwe December 2012 –July 2025
• Delivered first-line technical support, resolving hardware, software, and network issues to minimize downtime and maintain operational efficiency.
• Spearheaded the installation, configuration, and updating of IT systems, ensuring seamless integration with existing infrastructure.
• Developed and maintained comprehensive documentation for IT processes, enabling efficient knowledge transfer.
• Implemented robust data backup and security protocols, safeguarding critical information against loss or breaches.
• Ensured the timely deployment of software updates and patches, maintaining system security and performance.
• Maintained IT systems at the Air force of Zimbabwe Communication Centre, ensuring minimal downtime. Fire Fighter
Air Force of Zimbabwe December 2009 – November 2012
• Responded to emergency and rescue situations effectively, ensuring the safety of personnel and property.
• Conducted safety inspections and risk assessments to identify potential hazards and implement preventives.
• Operated and maintained firefighting equipment, always ensuring readiness for emergency response.
• Delivered fire safety training to staff, equipping them with knowledge to prevent and respond to emergencies. Temporary Teacher
Zinapi Primary School. February 2008 – August 2009
• Assessed and evaluated student performance, providing constructive feedback to support academic growth.
• Maintained classroom discipline and encouraged positive behavior, creating a conducive atmosphere for learning.
• Collaborated with colleagues to develop innovative teaching materials, enhancing the quality of education.
• Monitored student progress and identified areas for improvement, implementing strategies to address learning.
• Planned and delivered engaging lessons aligned with the curriculum, fostering a positive learning environment. SKILLS
Operating Systems: Linux, Windows,
Lotus Domino Server: Administration and Lotus Notes 8.5 Security Software: Wireshark packet Tracer
MEMBERSHIPS
ISACA