Medical Assistant Customer Service

Kimberly Wright, NRCMA

Houston TX, ***** 346-***-**** ******************@*****.***

Certified Medical Assistant with 15 years of Customer Service Experience.

Clinical Abilities

●Administer Injections (SQ, IM, ID, Gluteal)

● Charting

●Working Knowledge of surgical asepsis, autoclave,

● Administer Strep, HCG pregnancy, Flu, and sterilization techniques Hemoccult, and Mono tests

●Collect patient history and chief complaints

● Direct Patient Care

●Phlebotomy (Vacutainer, Syringe, Butterfly,

●Medical Terminology, Laws and Ethics

● Prepares exam and treatment rooms with necessary

●Electronic Health Records instruments

●Take vitals (BP, P, R, and T) and measure patient

● Provides ambulation training (wheelchair, walker, height and weight, cane and crutches)

●Knowledge of diagnostic (ICD-10) and procedural

● Insurance authorization and verification, (CPT and HCPCS) coding reimbursement and referrals

●Specimen Collection and analysis (Blood, UA, Stool and Sputum)

● Minor Office Surgical Procedures

● EKG administration and accurate electrode

● Medical Front Desk (Appointment Scheduling, placement. scan, fax, file and collect of co-pays and

Anatomy and Physiology Trained co-insurance)

●Answering multi-line phones and replying to messages accurately

●Wound care and suture removal

●Prepare patients for examinations

Education & Certifications

The College of Health Care Professions Present

Medical Assisting Program 2025

Your High School

High School Diploma Graduated

National Association for Health Professionals

National Registered Certified Medical Assistant (NRCMA) 2025

American Heart Association

BLS for Healthcare Providers (CPR, AED, & First Aid) Certification 2024

OSHA & HIPAA Certifications 2024

Professional Experience

Your externship – Medical Assistant Extern

Houston, TX October 2025 December 2025

● Took patient vitals and recorded medical histories with precision.

●Charted patient information into electronic health record (EHR) systems.

●Administered blood draws, injections, and other clinical procedures.

●Roomed patients for examinations and ensured post-examination rooms were sterilized and ready for use.

●Assisted physicians during minor procedures by preparing equipment and providing support to patients.

LUXOR Staffing – Assembler

Houston, TX 03/2025-Present

●Cleaning

●Cable connecting

Michigan Gas Utilities – Customer Service Representative 09/2023- 02/2025

Work From Home

Respond to customer inquiries through phone, email, and chat efficiently and courteously

Assist customers with billing questions, service requests, and account management.

Resolve customer complaints and issues through effective problem-solving and escalation when necessary.

Maintain accurate records of customer interactions and transactions in our data base.

Collaborate with other departments to enhance service delivery and improve customer satisfaction.

Contact this candidate