Customer Service Project Management
Resume:
David Mombourquette
Toronto
******************@*****.***
Detail-oriented professional with a diverse background in both roofing project management and high- level customer service. Proven ability to manage and coordinate complex projects from start to finish, while also serving as a key point of contact for clients, crews, and consultants. Known for effective communication, problem-solving, and a strong commitment to quality and safety. Eager to bring a unique blend of technical knowledge and customer relationship expertise to a dynamic new position. Work Experience
Roofing Superintendent
Flynn Group of Companies-Toronto, ON
January 2024 to Present
• Review to understand jobs with PM's and Estimators prior to start.
• Visit sites and meet with G.C.'s / owners to coordinated start dates, site logistics, project readiness and schedule.
• Report to PM of any issues (existing or potential), scheduling, possible extras.
• Introduce and orient Organization crews as well as sub contractors to jobs,
• Review scope, applications, sequencing/scheduling with the foreman.
• Be a point of contact between field crews / G.C. and owners/ Consultant / P.M. and management.
• Daily reporting on crew assignments/ locations of work.
• Reporting of site activities and progress when visiting sites.
• Weekly Safety reporting through E compliance
• Reviewing issues on job sites with G.C.'s and Consultants and aim to find resolutions by engaging appropriate management or field subject matter experts
• Preparing material, tools and logistics support before, during and after jobs.
• Responsible for roof measurements
• Perform quality inspection and site inspections after installation crew or sub-trade crew is complete. Roofer
Triumph Roofing-Toronto, ON
August 2020 to January 2024
• Executed labor-intensive demolition and construction for commercial roofing
• clear debris from the roof, scrape old roofing material, clear out gutters and drains.
• Lift roofing materials onto the roof using pulleys or ladder.
• Install, repair or replace built-up roofing systems using materials such as asphalt saturated felts and hot asphalt and gravel
• Install, repair or replace single-ply roofing system using waterproof sheet materials such as modified plastics, elastomeric or other asphalt compositions
• Inspect roofs for damage and leaks
• Ensure all safety protocols and procedures are followed
• Install built-up roofing systems using materials such as asphalt saturated felts and hot asphalt and gravel
Express Service Advisor
Midtown Mercedes-Toronto, ON
August 2018 to August 2020
Ensure customer has a positive dealership experience Keep customer informed on completion times, service expenses, and possible changes. Prioritize required services, and monitor the progress of vehicle repair throughout the day Ensure that customers receive prompt, courteous, and effective service Run the express department to ensure excellent efficiency with technicians Maintain a high CSI and following up with clients to resolve any complaints or questions they may have Service Advisor
Toyota on front-Toronto, ON
February 2016 to August 2018
Promptly meet and greet customers in a friendly and professional manner Properly greet and assist all customers calling the dealership regarding vehicle service needs Clearly outline customer needs on the repair order with efficiency/accuracy Research vehicle service history, inspect the vehicle, and recommends additional needed services Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Effectively communicate with the technicians working on the customer’s vehicle Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Obtain necessary payment and signatures from the customer Process all warranty claims
Handle all income emails in regards to booking appointments and customer questions Service Advisor
Mini Downtown
January 2013 to February 2016
Promptly meet and greet customers in a friendly and professional manner Properly greet and assist all customers calling the dealership regarding vehicle service needs Clearly outline customer needs on the repair order with efficiency/accuracy Research vehicle service history, inspect the vehicle, and recommends additional needed services Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
Effectively communicate with the technicians working on the customer’s vehicle Monitor the progress of the vehicle throughout the day; keeping the customer informed of the status of their vehicle
Obtain necessary payment and signatures from the customer Conduct all business with sincerity, honesty, and genuine concern for customers Education
Welding (AEC / DEP or Skilled Trade Certificate)
Canadian Welding Bureau-Milton, Ontario
January 2021 to March 2021
High School Diploma (Secondary School)
Don Mills Collegiate Institute
Business Management (Diploma)
Seneca College
Certifications and Licenses
Working at Heights
October 2023 to October 2026
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