Call Center Technical Support

Marshana Mayo

*****************@*****.*** 706-***-****

Remote worker in Columbus, GA

PROFILE

A skilled professional with 5 years plus of remote experience and open to working in the office. Possess a proven ability to work independently. Utilize remote collaboration tools like Slack, Zoom, Google Meet, Teams and Conference Call to communicate with others and manage projects. Familiar with customer relationship management (CRM) platforms, call center software, and basic computer programs. Listening skills, patience, and the ability to remain calm under pressure. Strong written and verbal communication skills. Supports customers efficiently, resolving concerns, and maintaining high standards of virtual care.

PROFESSIONAL EXPERIENCE

Liveops - Teladoc Health 4/2024 - 9/2025

Remote Member Services Representative

Answering incoming calls from patients

Assisting with account setup

Schedule appointments

Troubleshooting technical issues related to the Teladoc platform

Resolve billing inquiries

Escalate complex cases to appropriate departments

Ensure each interaction is documented accurately in the system

Collaborate with clinical and technical support teams to ensure patient needs are met efficiently

Documentation on every call

Marshana’s Global Virtual Resolutions LLC

Remote Independent Call Center Business Owner and Agent 6/2018 - 04/2024

• Oversee the recruitment and management of independent contractors to deliver customer support services for established brands.

• Administer financial operations including payroll processing and issuance of earnings statements to contract agents.

• Maintain open communication with agents to monitor attendance and performance, ensuring adherence to service standards.

• Provide comprehensive roadside assistance coordination, including liaising with insurance providers and ensuring customer safety and satisfaction.

ViaSource-Remote Medical Support Agent

Work From Home Customer Service Representative 01/2018 - 05/2018

• Managed outbound communications with customers to facilitate medication and durable medical equipment inquiries, ensuring accurate entry of client data for home delivery processing.

• Confirmed customer insurance eligibility, streamlining order fulfillment and maintaining compliance with healthcare regulations.

Sykes-Remote Education Technical Support 1/2017 - 1/2018

Work From Home Customer Service Representative

• Delivered remote customer support by efficiently resolving access issues for education portal websites, catering to teachers, students, and parents.

• Assisted users with technical troubleshooting, ensuring successful navigation and utilization of educational resources.

Bookkeeper/Data Entry/Online Surveyor 11/2013 - 1/2017

Self-Employed

Print and sign orders and invoices, scan and email documents for trucking delivery company

Enter alphabetical and numerical data into databases in a timely and accurate manner

Coordinate the use of human intelligence to perform tasks that computers are unable to do

Perform tasks such as answer surveys, search the web, watch and rate entertaining videos

Observe and rate different company advertisements, television shows, movie trailers and popular videos

SKILLS: Adaptability/Organization/Self-starter/Proactive/Flexibility/Tech-savvy/Independent problem solver/Reliable

Contact this candidate