Customer Service Representative

C U S T O M E R CF S E R V I C E / D A T A E N T R Y

S P E C I A L I S T

C A T H E R I N E F I G U R S K I

S K I L L S

336-***-****

Thomasville, NC 27360

*.************@*****.***

C O N T A C T

Order Management (EDI, Email, Phone)

Customer & Vendor Communication

Invoice & Pricing Adjustments

Transportation & Logistics Coordination

Forecasting & Demand Planning

Microsoft Office, SAP, Salesforce, AX, PRMS, SPS,

iTrade

E X P E R I E N C E

Customer Service Representative Nov 2023 - May 2025 Customer Service Representative Feb 2022 - Jun 2023 FOSTER-CAVINESS FOODSERVICE - GREENSBORO, NC

Handled inbound calls from customers, drivers, and vendors regarding orders and service issues.

Adjusted invoices for shortages, damages, and substitutions. Managed EDI clearing and exception errors.

Coordinated with transportation on delays and secondary truck needs. RICHELIEU FOODS - WHEELING, IL

Processed and managed customer orders via EDI and manual entry. Collaborated with production planners to improve lead times and product availability.

Communicated with sales and customers to resolve product shortages. Scheduled pickups and tracked made-to-order shipments. S U M M A R Y

Experienced Customer Service and Data Entry Specialist with a strong background in manufacturing and distribution. Efficient in handling high call volumes, managing ERP/EDI systems, and processing orders with accuracy. Recognized for clear communication, quick data entry, and resolving issues to support smooth operations

Customer Service Representative Jul 2021 - Feb 2022 UNIVERSAL BEAUTY PRODUCTS - GLENDALE HEIGHTS, IL

Answered calls, processed orders from SPS, email, and fax. Routed deliveries and created bills of lading (BOLs). Issued invoices and managed backorders.

Maintained documentation from order entry through invoicing. T E C H N I C A L

P R O F I C I E N C I E S

ERP/CRM Systems: SAP, Salesforce, AX

Order Platforms: PRMS, SPS, iTrade, EDI

Productivity Tools: Microsoft Outlook, Word, Excel FRESH EXPRESS - STREAMWOOD, IL

Customer Service Planner Sep 2016 - Jul 2021

Entered and managed orders from multiple platforms (EDI, I-Trade, email, phone).

Ensured customer satisfaction through on-time and accurate delivery. Used forecasting tools to manage SKU-level demand and inventory. Supported transportation and inventory adjustments based on availability.

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