Financial Operations Accounts Payable
Resume:
LADONYA J. JACKSON
Norfolk, VA 23504
****************@*****.***
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SUMMARY
Facilitated efficient financial operations through timely invoice processing and coordination of maintenance for over 5,000 stores, ensuring compliance and prompt issue resolution. Managed sensitive information and maintained comprehensive records to support departmental objectives. Resolved escalated calls and provided training to enhance team performance, contributing to improved service delivery. Assisted customers with service modifications, ensuring high levels of satisfaction and accuracy.
SKILLS
●Expense processing and invoice verification
●Team collaboration
●Data analysis
●Accounting principles
●Facilities management
●Problem solving
●Vendor management
●Conflict resolution
EXPERIENCE
Dollar Tree Inc.
Chesapeake, Virginia
Expense Payable Associate 06/2022 to 07/2025
●Ensured timely processing of expense invoices, facilitating efficient financial operations.
●Calculated tax accruals to ensure compliance with regulations.
●Researched overdue invoices to expedite payment processes effectively.
●Contributed innovative solutions that enhanced team performance and results.
●Communicated effectively with Manager and Accounts Payable Associates to gather feedback.
Dollar Tree Inc.
Chesapeake, Virginia
Facilities Maintenance Coordinator 06/2018 to 06/2022
●Responsible for coordinating maintenance for the 4,000+ regional and national Dollar Tree and Family Dollar stores to ensure facilities are in compliance.
●Liaison for affiliates of Dollar Tree and Family Dollar for maintenance requests, or concerns.
●Garnered lines of communication between private business owners and vendors.
●Generated demand and default letters to private owners who have not properly maintained their utilities and/or building structures.
●Conducted follow-ups with all submitted work orders.
●Verified details of work orders to determine the responsible party between private owners and the corporation, to ensure work orders are adequately fulfilled and completed.
●Maintained records for temporarily closed businesses due to natural disasters and/or repairs.
Norfolk Redevelopment Housing Authority
Norfolk, Virginia
Administrative Assistant 02/2016 to 03/2018
●Provided administrative and clerical support services to residential community.
●Managed office visits and telephone calls, ensuring timely responses.
●Typed correspondence, memoranda, and reports with word processing software.
●Entered data into databases and spreadsheets for accurate calculation of rental obligations.
●Maintained appointment calendars for residents and staff, enhancing scheduling efficiency.
Avalon Bay
Virginia Beach, Virginia
Data Analyst 08/2015 to 01/2016
●Audited and maintained residential files from multiple apartment buildings across several states.
●Protected clients' identities and managed sensitive personal information with discretion.
●Analyzed, assembled, and produced transmittals for every residential file.
Arise Virtual Solutions
Chesapeake, Virginia
Customer Service Representative 12/2014 to 04/2015
●Assisted AT&T customers with payments, equipment orders, and feature modifications for cell phone plans.
●Educated customers on contract details and service options tailored to individual needs.
●Processed bill adjustments to accurately reflect customer requests and inquiries.
Coleman & Associates
Norfolk, Virginia
Escalation Supervisor 04/2008 to 02/2010
●Resolved high-level escalated calls by providing supervisory assistance to associates.
●Delivered additional training to agents on new processes and promotions.
●Acted as a resource for billing agents, facilitating issue resolution.
●Provided constructive feedback to billing agents to improve performance.
●Collaborated with other departments and Verizon Management to address issues.
●Assessed client billing and adjusted discrepancies while resolving related issues.
●Organized team duties and distributed workloads evenly among members.
●Maintained accurate client records and comprehensive interaction logs.
Coleman & Associates
Norfolk, Virginia
Customer Service Representative 12/1999 to 10/2002
●Resolved high-level escalated calls, facilitating timely supervisory assistance.
●Updated team members through additional training on new processes and promotions.
●Served as a key resource for billing agents, ensuring effective issue resolution.
●Provided constructive feedback to billing agents to improve performance metrics.
●Collaborated with various departments and Verizon Management to align objectives.
●Assessed client billing while effectively resolving discrepancies and issues.
●Organized tasks and allocated workloads evenly among team members.
●Maintained accurate client records and detailed interaction logs.
EDUCATION
BACHELOR OF SCIENCE: ACCOUNTING 06/1989
Norfolk State University, Norfolk, VA
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