Customer Service Patient Care
Resume:
JASSAMINE RAY
Mooresville, NC
**************@*****.***
Professional Summary
Results-driven Patient Coordinator with 8 years of experience in healthcare administration, specializing in patient scheduling, insurance verification, and data management. Proven track record of enhancing patient experiences through exceptional customer service and efficient office operations. Skilled in maintaining compliance with HIPAA regulations and collaborating with healthcare providers to ensure timely care delivery. Committed to leveraging expertise in medical office coordination to support quality patient care in a dynamic environment.
Authorized to work in the US for any employer
Work Experience
Medical Claims Adjuster
Cabarrus Lasik and Eye Surgery Center-Concord, NC
March 2025 to Present
• Reviewed, evaluated, and processed medical claims to ensure accuracy, compliance, and timely resolution.
• Verified patient eligibility, benefits, and coverage under various health insurance policies.
• Investigated discrepancies and coordinated with providers, policyholders, and internal departments to resolve claim issues.
• Applied medical terminology knowledge and insurance regulations (HIPAA, ICD-10, CPT coding) to determine appropriate claim outcomes.
• Negotiated settlements and authorized claim payments in line with company guidelines.
• Maintained detailed documentation and upheld strict confidentiality standards while meeting productivity and quality performance metrics.
Patient Care Coordinator
Lake Norman Ob-Gyn-North carolina
May 2024 to March 2025
1. Assisted patients in understanding insurance benefits, coverage, and out-of-pocket responsibilities. 2. Verified insurance eligibility, obtained prior authorizations, and explained maternity and procedure costs.
3. Provided counseling on payment plans, financial assistance programs, and billing inquiries. 4. Collaborated with clinical and front-office staff to ensure accurate documentation and smooth patient scheduling.
5. Maintained confidentiality while delivering compassionate, patient-centered financial guidance in a sensitive healthcare setting.
Medical Office Coordinator
Lake Norman Gastrointestinal-North carolina
March 2022 to May 2024
• Managed the front desk operations of a busy medical office, including scheduling appointments, answering phone calls, and greeting patients
• Coordinated patient check-in process, verifying insurance information and collecting necessary paperwork to ensure accurate billing and smooth workflow
• Collaborated with healthcare providers to schedule patient procedures and referrals, ensuring timely delivery of care
• Maintained organized filing system for patient records, adhering to HIPAA regulations and facilitating easy retrieval of information
• Provided exceptional customer service to patients by addressing inquiries or concerns promptly and professionally
Front Desk Patient Coordinator
AFC Urgent Care-North Carolina
April 2021 to March 2022
• Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
Behavioral Technician
Compleat Kidz-North carolina
February 2020 to April 2021
• Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill acquisition and behavior reduction
• Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
• Collaborated with a multidisciplinary team including speech therapists, occupational therapists, and psychologists to develop comprehensive treatment plans
• Assisted in conducting functional behavior assessments (FBAs) to identify the function of challenging behaviors
Personal Care assistant
Ranson Ridge Assisted Living-North carolina
March 2019 to February 2021
• Provided compassionate and personalized care to elderly patients as a caregiver PCA
• Assisted patients with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Ensured patient safety by implementing fall prevention measures and maintaining a clean and organized living environment
• Documented patient observations, progress notes, and incident reports accurately in compliance with healthcare regulations
Education
Criminal Justice (Associates degree)
Mitchell Community College-North Carolina
May 2018 to November 2020
Skills
• Fleet management
• Skilled nursing facility
• Home & community care
• Cooking
• Account management
• Phreesia
• Medical collection
• Phone etiquette
• Long term care
• Clerical experience
• Medical software
• Home care
• Staff augmentation
• Patient monitoring
• Food handling
• Attention to detail
• Customer service
• Hospital medicine
• Senior care
• Greeting customers (10+ years)
• Medical records
• Maintaining patient confidentiality
• Care plans
• Manufacturing
• EHR
• Patient service
• Data entry
• Serving
• Epic
• 5S
• EMR systems
• Communication skills
• Relationship management
• Insurance verification
• Documentation review
• CRM software
• Appointment scheduling
• Cleaning
• Microsoft Outlook
• Classroom experience
• Analysis skills
• Athena
• Home health
• ERP systems
• Trello
• Multi-line phone systems
• Medical billing
• Microsoft Word
• Nursing
• Plastics injection molding
• Dispatching
• Working with high schoolers
• Order picker
• Time management
• Hospice
• EHR systems
• Medical terminology
• Memory care
• Google Docs
• Medication administration
• Microsoft Office
• Client services
• Microsoft Excel
• Payment posting in medical billing systems
• Vital signs
• Revenue cycle management
• Typing
• Hospital experience
• ISO 9001
• Patient care
• Office experience
• Meal preparation
• Gastroenterology (3 years)
• Medical coding
• Computer skills
• Inventory management
• Working with people with developmental disabilities (2 years)
• ICD-10
• One-on-one patient counseling
• VPN
• Organizational skills
• Customer support
• Patient interaction
• Managing patient records (10+ years)
• ICD coding
• Heavy lifting
• Medical office experience
Languages
• English
• American Sign Language
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