Customer Service Data Management

Angelique Haubert

Longmont, CO ***** +1-720-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Experienced with handling patients or customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong relationships. Track record of maintaining high patient or customer satisfaction and fostering loyalty. SKILLS Customer service expertise Efficient data management Administrative support skills Skilled front desk coordinator Consumer relations management Dental assisting experience Proficient in providing technical

support

Skilled in utilizing CRM software

Account relationship development Inventory management & quality assurance expertise

Skilled in digital tools Strong interpersonal communication abilities

Billing accuracy assurance

WORK EXPERIENCE PATIENT ACCESS REPRESENTATIVE 03/2023 to 04/2025 Optum Services Inc/ Boulder Community Hospital Boulder, CO Trained new team members on system navigation and patient data management protocols.

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Implemented workflow improvements that reduced patient wait times and improved service efficiency.

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Monitored electronic health record systems for accuracy and timely updates in patient information.

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Evaluated operational processes to identify areas for improvement, contributing to departmental goals.

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Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

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PATIENT ACCESS REPRESENTATIVE 10/2022 to 03/2023

Medix Staffing / Boulder Community Hospital Boulder, CO Facilitated patient check-in processes, enhancing overall patient satisfaction and experience.

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• Managed insurance verification procedures, ensuring compliance with healthcare A H

regulations.

Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

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• Stayed calm under pressure to and successfully dealt with difficult situations. DISPATCHER & CUSTOMER SERVICE 05/2022 to 08/2022

Airwaves LLC Loveland, CO

• Answer call

• Book appointments/ cancel appointments

• Provide superior customer service

• Work as a team- Provide support for all team member

• Follow up on estimate

• Basic IT function & Basic Office

• Directed dispatching, routing, and tracking of 15 fleet vehicles. Developed standard operating procedures that improved workflow consistency across the dispatch department.

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DISPATCHER/CUSTOMER SERVICE 09/2020 to 04/2022

Mr Rooter Plumbing Erie, CO

• Answer call

• Book appointments/ cancel appointments

• Service titan experience

• Work as a team- Provide support for all team member

• Follow up on estimate

• Basic IT function

• Knowledge of permitting and licensing

• Basic office duties

• Directed dispatching, routing, and tracking of 15 fleet vehicles. SERVICE COORDINATOR 07/2019 to 02/2020

Safe Systems, Inc Louisville, CO

• Schedule service appointments with clients.

• Assistant in trouble shooting minor issues with systems

• Schedule maintenance vehicles

• Daily emails communication

• Inter office communications

CUSTOMER SERVICE REPRESENTATIVE 08/2018 to 06/2019 CTG Boulder, CO

• Inbound calls to assist with IT issues for employees of Avis and budget group. Use of ticketing system to reference issues for client. knowledge base used for issues on the level 1 support. maintain excellent customer service standard. use of multiple applications include excel word outlook etc

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• Computer Skills

• Good Communication Skills

QA ANALYST AND PACKAGER 09/2017 to 07/2018

Wana Brands Boulder, CO

• Packaging & Quality Control

• Following company standards to provide best product to customers

• Following and staying up to industry standards and guidelines

• Food Safety and Compliance

• SOP's and Quality of handling products

Evaluated testing tools and technologies to optimize QA workflows, resulting in improved accuracy and reduced turnaround time.

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EDUCATION Technical schooling Dental 03/2009

Dental assistant training Academy, Niwot, CO

Associate Criminal Justice 11/2004

Everest technical school, Thornton, CO

High School Diploma 05/2002

Olde Columbine High School, Longmont, CO

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