Call Center Customer Care

Moselantja Mokhele

**** *-******* ******

Marimba Gardens

Vosloorus

1475

+277********

***********@*****.***

Dear hiring manager

I’m applying for a position in this district, based on the post described, I’m fully confident that I am qualified and can fill the available position. I will be a strong addition to your team and I would appreciate a job interview at your earliest convenience. My informal training serves as desperation to learn for my current and future job applications. I’m still learning and will volunteer to learn until I can receive formal training. Please find my attached curriculum vitae. I can be reached at the above number or my email address Yours Sincerely,

Moselantja Mokhele

Moselantja Mokhele

7027 I-Kwebula Str, Ext 9, Marimba Gardens, Vosloorus, 1475

+277******** ***********@*****.***

Objective

Experienced professional seeking to fill a Personal Assistant in transit Key Qualifications

● Corner Stone Training (speciality in call center)

● Trained in Vericlaim for billing and claims

● Handling patient data, medical claims and authorisations

● Intermediate computer training done via Cornerstone Informal Training

● TIER.net registrations and Gpg health admin including eHealth

● File and patient management as per clerks requirement, eg placing files according to dates, pre retrieval, booked appointments, calling patients for missed appointments or bloods Work Experience

Practice Manager at Clinix Botshelong Hospital Sep 2016 – present Duties (trained in programmes)

● Handling of claims and billings using Vericlaim

● Booking and scheduling of all Dr’s appointments and making follow ups

● Liaising with medical aids for authorisations

● Weekly and monthly reports of outcomes of patient treatment

● Arrange the theatre list for the Dr

● Retrieving and recording results electronically and physically as required by the Dr

● Managing the reception area and all administrative functions

● Ensuring a smooth running process of administration between the Dr and clients Store Associate/ Sales at Mr Price Sport Cresta June 2015 – Aug 2016 Duties:

● Opening, closing and handling accounts

● Till management

● Housekeeping of the store

● Stock taking

● Handling cash float and cashing up at each end of shift Cashier at CNA OR Tambo International Airport Aug 2012 – Feb 2013 Duties:

● Till management

● Stock taking

● Handling cash float and cashing up at each end of shift Waitress at Hyatt Regency Sandton Nov 2010 – May 2011 Duties:

● Welcoming and seating guests

● Memorising the menu

● Taking orders and effective client management

● Handling cash float and help cashing up at each end of shift Waitress at Sandton Convention Centre June 2009 – Dec 2009 Duties:

● Welcoming and seating guests

● Memorising the menu

● Handling cash float

● Taking orders and effective client management

Education

Grade 12 completed at Masithwalisane Secondary School Dec 2007 Subjects included:

● English

● Afrikaans

● South Sotho

● Mathematics

● Biology

● Economics

Cornerstone call center and computer training

Subjects included:

● Inbound and Outbound call center

● Computer training ( Ms Word, Ms PowerPoint, Ms Excel, Ms Outlook and more) References:

● Dr Shariff 011******* Botshelong suite Dr (ophthalmologist) – for practice manager

● Informal Training Sr Phillips - 071*******

● Chantel Rassie 083******* store manager – for Mr Price cashier at Cresta

● Mildred Monareng 083******* store manager – for CNA cashier

● HR manager 072-***-**** – for HYATT regency

● Supervisor 072-***-**** Sandton Convention Centre

Contact this candidate