Front Office Client Relations
Resume:
SHESTER
MAKAMA
Administrator /Client liaison
PROFILE
I am a customer-
oriented and driven
young lady with
experience in the
hospitality, property
and administration
industry.I have
excellent
interpersonal
communication skills
with a huge focus on
guest satisfaction
when interacting with
patrons.
CONTACT
PHONE:
EMAIL:
***********@*****.***
HOBBIES
• Hiking
• Running
• Reading
• Traveling
References
• Pauline -061*******
• Emmanuel – Restaurant
manager -060*******
• Tebogo -Bar manager -
• Julian Kevany Housekeeping
executive – 076*******
• Wynand Wilters Duty manager
and acting front office
manager – 071*******
• Talia Malan General manager
• Geoffrey Lemau Admin
manger Bidvest -071*******
EDUCATION
Prestige college - Bachelor’s degree
Jan 2011 – dec 2015
Got an honors blazer in Basketball. played first team hockey from grade 8-matric. ran u/19 since grade 8, within my time there I have many silver and gold medals including in the relay event. Was part of the SRC.
International Hotel School – Hospitality management Jan 2016- June 2022
Was part of the SRC- Organizes event and was in charge of the petty cash
IQ academy – Diploma in business admin and management June 2024 – January 2025
WORK EXPERIENCE
Kasi meats and eats - Cashier
January 2009–December 2014
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reviewed and resolved differences between accounting information and cash drawer.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Counted cash in register drawer at beginning and end of shift. The Maslow hotel – Food and beverage intern
February 2014 – April 214
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
Sandton sun – intern chef
July 2016- November 2016
• Responded to dietary concerns and food allergies, creating dishes to meet customers needs and palates.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Inventoried food, ingredients and supply stock to prepare and plan vendor orders.
• Produced and plated a variety of exotic fruit-based desserts and after-dinner cheese plates.
Park inn by Raddison – admin and housekeeping intern February 2017-May 2017
• Verified cleanliness and organization of storage areas and carts.
• Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
• Responded to requests from patrons for linens and laundry items, boosting satisfaction rates on company scorecards 95%. African pride Melrose arch front office
July 2017 – September 2017
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Protect guest valuables with main safe or in individual boxes to maximize security.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Kept accounts in balance and ran daily reports to verify totals.
• Maintained transaction security by verifying payment cards against identification.
Loys model – model
October 2017 -July 2018
• Maintained high levels of professionalism in shoots.
• Promoted products and services by posing for commercials, live shows and photo shoots.
• Posed and strutted to demonstrate features such as garment quality, style and design.
Bidvest Hospitality solutions – Bar supervisor
May 2019- December 2021
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Closed out cash register with accuracy and prepared cashier report.
• Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
• Assisted in preparing the dining room for special upcoming functions, including decorating and generating and printing out special group menus.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Client relations liaison – Property coza
2022 Jan- October 2023
• Update client’s information into the system.
• Call and follow up on leads.
• Make bookings for viewings.
• Ensure the client view properties based on their requirements. Cashier- Empact group
1 September 2023- 24 January 2025
• Handle customers food request
• Ensure the inventory is checked twice daily.
• Ensure that HSE is being done right, by ensuring the area is clean and report any hazard objects
SKILLS
80%
100%
60% 75% 65%
85%
Contact this candidate