Customer Service Purchasing Specialist
Resume:
TOBEE BUSS
Purchasing Specialist
S K I L L S
L A N G U A G E S
English — Native
As a dynamic and results-oriented
professional, I excel at driving
revenue and optimizing operations
across diverse customer-focused
roles, ranging from purchasing to e-
commerce management. With over
13 years of experience, I am actively
seeking opportunities to leverage my
expertise in consumer services,
strategic procurement, and eBay
sales management. My strengths
include building robust vendor
relationships, implementing cost-
saving initiatives, and consistently
delivering exceptional customer
service. I am enthusiastic about
bringing my diverse skill set and
strategic insights to the table,
contributing to business growth and
ensuring operational excellence every
step of the way.
· Negotiation
· Vendor management
· Inventory control
· Contract management
· Cost analysis
· Relationship building
· Supply chain management
·
E X P E R I E N C E
Purchasing Specialist Nov 2019
VLC Distribution Houston, TX
As a dedicated Purchasing Specialist, I oversee diverse procurement operations, ensuring compliance with company protocols and minimizing financial risks. Utilizing ERP and EDI platforms, I manage the entire purchase order lifecycle, from inception to supplier remittance. My strategic proficiency lies in forecasting methodologies, maintaining optimal inventory levels aligned with sales patterns. I employ a discerning approach in supplier selection, evaluating quotations for cost-effectiveness and growth potential. Leveraging advanced tools, I expedite material procurement within strict timelines, ensuring operational efficiency. I prioritize effective communication to foster seamless inventory management and uphold financial accuracy.
Key Achievements:
Customer Service Aug 2012 — Nov 2019
VLC Distribution Houston, TX
Experienced customer service specialist with 13+ years in consumer services, adept in ERP/EDI systems and Microsoft Office Suite. Proficient in Retail, Sales, and Customer Satisfaction. Skilled in onboarding training, fostering team growth. Meticulously resolves shipments, damages, and inventory discrepancies. Proactively engages with customers, escalating critical issues for prompt resolution. Manages product shipments, ensuring accurate delivery. Negotiates vendor contracts for cost savings, provides personalized assistance, resolves inquiries promptly, and maintains detailed records. Cultivates positive customer relationships through effective communication and problem-solving.
Key Achievements:
eBay Sales Manager May 2010 — Aug 2012
American Textile Recycling Services Houston, TX
As an eBay Sales Manager, I oversaw all aspects of eBay sales operations, delivering exceptional customer service and leveraging extensive e-commerce expertise for business expansion. Responsibilities included curating listings, optimizing descriptions, and implementing competitive pricing strategies while managing inventory. Focused on ensuring customer satisfaction, I monitored eBay listings closely, promptly addressed inquiries, and efficiently managed returns. Implemented dynamic marketing strategies to enhance product visibility and attract a wider customer base, adapting strategies to maximize sales potential. Proactively identified and implemented competitive pricing strategies, resulting in increased sales volumes. Collaborated with cross-functional teams to streamline operations and optimize performance. Analyzed sales data to generate insightful reports and provide actionable recommendations for continuous improvement. Key Achievements:
P R O J E C T S
Engagement Manager, Tactical & Outdoor Division (Casio USA) 2014-2024
In partnership with Casio Tactical & Outdoor Division for the USA, I led a project to boost customer engagement and streamline procurement processes. Serving as the primary liaison between Casio and its customers, I established and managed approved accounts, ensuring seamless communication and personalized support. Leveraging my expertise in Casio's products, I provided tailored assistance to clients, fostering strong relationships and driving business growth.
A C H I E V E M E N T S
1. Implemented Strategic Pricing and Promotions: Drove a 20% increase in sales revenue through strategic pricing and promotional initiatives in the role of eBay Sales Manager. Conducted thorough market analysis to identify pricing opportunities and adjust strategies accordingly. 2. Cost Savings through Vendor Negotiation: Negotiated vendor contracts resulting in cost savings of 10% on average in the position of Customer Service Specialist. Proactively managed vendor relationships and sought opportunities for collaboration and improvement.
3. Enhanced Customer Satisfaction and Retention: Achieved a 15% increase in customer satisfaction ratings by delivering personalized assistance and product recommendations as a Customer Service Specialist. Developed effective problem-solving strategies and ensured prompt resolution of customer inquiries.
4. Streamlined Procurement Processes: Implemented inventory management systems resulting in a 25% reduction in purchasing cycle times and a 30% improvement in procurement efficiency as a Purchasing Specialist. Streamlined workflows and enhanced system integration to drive operational excellence.
5. Increased Sales Revenue through Marketing Strategies: Drove a 20% increase in sales revenue through dynamic marketing strategies on eBay, increasing product visibility and attracting a broader customer base as an eBay Sales Manager. Continuously adapted strategies to maximize sales potential and stay abreast of e-commerce trends.
Managed supplier relationships, ensuring timely deliveries and product quality.
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Conducted market research to identify and negotiate with new vendors for favorable terms.
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Developed inventory management systems, streamlining purchasing processes and enhancing efficiency.
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Managed vendor relationships and negotiated contracts resulting in cost. savings.
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Provided personalized assistance and product recommendations to enhance overall customer experience.
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Resolved customer inquiries and concerns in a timely manner to ensure customer satisfaction.
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Maintained detailed records of customer interactions to track and address trends in inquiries.
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Cultivated positive relationships with customers through effective communication and problem-solving skills.
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Managed daily eBay store operations, including listing optimization and customer service.
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Utilized customer trends analysis to inform product selection and inventory decisions.
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· Achieved a 20% increase in sales through strategic pricing and promotions.
· Collaborated with marketing team to create compelling product listings. Developed and implemented successful promotional campaigns to drive customer engagement and sales.
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Managed a team of 5 sales associates, providing coaching and training to improve performance.
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Katy, TX 77493
************@*****.***
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