Call Center Customer Service
Resume:
Martha Rodgers
Lubbock, TX *****
******************@*****.***
Versed in many different fields.
Medical, call center, insurance, auths, collections, speaking to people from all walks of life. I am resilient and change is a good thing.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DailyPay Inc - Remote
July 2020 to September 2022
Assist clients with password resets, transferring of money, troubleshooting, reviewing accounts with clients, qa.
Customer Service Representative
State Farm Mutal Funds - Richardson, TX
June 2018 to July 2020
Call center specialist. Help agents with mutual funds, trades, IRA's, SEP, SIMPLE. Assist with techincal problems as well. Calls were inbound.
Claims Specialist
ATP2 - Waco, TX
January 2014 to May 2018
Responsibilities
Verify claims, process and pay claims for veterans, heavy data entry Administrative Assistant
Providence Clinic Billing - Waco, TX
January 2013 to December 2013
Responsibilities
Work A/R, post charges, payments adjustments and appeals. Coding and Collections Asst. Office Manager
Texas ROI - Waco, TX
January 2009 to December 2012
Process request for medical records. Make sure all records were complete. Types of requests include insurance, legal, personal and rack and hedis requests. Post payments, call on past due accounts. Billing and Collections Supervisor
Hillcrest Physician serivces - Waco, TX
March 2004 to April 2008
Billing, coding, collections, appeals and work accounts 60 days and older. Post payments, adjustments approve payment agreements.
Coding/billing/collections
Advanced Medical Services - Fort Worth, TX
July 1995 to May 2003
Billing, coding, collections for family medicine, pedi pathology, surgery, radiology claims Education
High School Diploma in General
Levelland High School - Levelland, TX
1973 to 1976
Skills
• ICD-9 and icd 10 coding rcperience (6 years)
• Receptionist (6 years)
• Data Entry (10+ years)
• Insurance Verification (4 years)
• Records Management (4 years)
• Medical Billing (4 years)
• Microsoft office (6 years)
• Call Center (2 years)
• CSR
• Customer Care
• Customer Service
• 10 Key Calculator
• Medical Collection
• Negotiation
• CPT Coding
• Medical Coding
• Medical Records
• EMR Systems
• ICD Coding
• CPT Coding
• Medical Coding
• Medical Records
• EMR Systems
• ICD Coding
• Transcription
• Medical Office Experience
• HIPAA
• Accounts Receivable
• Inbound call exp (3 years)
• Accounts Receivable
• Anatomy Knowledge
• HIPAA
• Medical Receptionist
• Medical Scheduling
• Medical Terminology
• Typing
• Phone Etiquette
• Cerner
• Quality Assurance
• Laboratory Experience
• Accounting
• Communication skills
• Computer literacy
• Time management
• Organizational skills
• Computer skills
• Debits & credits
• Office experience
• Epic
• Microsoft Excel
• Clerical Experience
• Authorations for procedures and medications (5 years)
• HEDIS
Languages
• English - Fluent
Certifications and Licenses
Driver's license
Assessments
Medical Billing — Highly Proficient
September 2019
Understanding the procedures and forms used for medical billing. Full results: Highly Proficient
Receptionist — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Medical Receptionist Skills — Proficient
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Electronic Medical Records: Best Practices — Proficient December 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Conscientiousness — Highly Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
October 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Composing & Sorting Email — Proficient
May 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient
Verbal Communication — Proficient
April 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Personality: Hard-Working — Expert
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Medical billing — Proficient
February 2021
Understanding the procedures and forms used for medical billing Full results: Proficient
Electronic health records: Best practices — Proficient December 2019
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer focus & orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Accuracy — Proficient
February 2021
Entering data quickly and accurately
Full results: Proficient
Filing & organization — Proficient
May 2020
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Attention to detail — Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Verbal communication — Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Receptionist — Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer service fit — Proficient
August 2020
Measures the traits that are important for success for customer service roles Full results: Proficient
Sales fit — Proficient
May 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Administrative support professional fit — Proficient June 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Data entry: Accuracy — Proficient
February 2021
Entering data quickly and accurately
Full results: Proficient
Medical billing — Highly Proficient
October 2021
Understanding the procedures and forms used for medical billing Full results: Highly Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate