Customer Service Support

Bridgett Rodriguez

********@*****.*** 609-***-**** Hightstown, NJ linkedin.com/in/b-rodriguez SUMMARY

Experienced professional with 9 years in technical and customer support roles, seeking Product Support position. Proven track record in managing user inquiries, troubleshooting technical issues, and enhancing customer satisfaction across platforms like Adobe Workfront and Veeva IMR. Skilled in software troubleshooting, cross-functional collaboration, and maintaining high standards of professionalism and communication. WORK EXPERIENCE

Digitas Health Remote

Manager, Technology May 2025 - Present

• Manage a shared inbox to provide user support for a major client account, addressing inquiries related to Adobe Workfront, and Veeva (IMR).

• Assist with technical questions, access issues, failed submissions, and process guidance within a cross-functional tech team.

• Log and track support tickets to ensure efficient troubleshooting and resolution of issues, enhancing user experience and satisfaction.

Integra LifeSciences Princeton, NJ

EDI Specialist Nov 2023 - May 2025

• Managed eCommerce initiatives, including EDI and Customer Portal, enhancing customer service efficiency.

• Collaborated with cross-functional teams to streamline electronic integration processes, improving customer onboarding and utilization.

• Resolved production system issues through tracking, reporting, and collaboration, ensuring seamless order processing and issue resolution.

• Developed comprehensive documentation, including SOPs and training materials, to support system and process enhancements.

Discover Financial Remote

Senior Account Manager Apr 2023 - Nov 2023

• Managed and maintained account information, ensuring accurate documentation and adherence to updated systems and guidelines.

• Handled a high volume of inbound customer calls, directing them efficiently to relevant departments while upholding exemplary customer service standards.

• Resolved customer inquiries with a focus on first-contact resolution, consistently meeting productivity benchmarks.

Zinc Maps//Veeva Systems Remote

Senior Customer Support Specialist Dec 2018 - Feb 2023

• Delivered outstanding customer support by resolving technical issues, thereby ensuring high levels of customer satisfaction and retention.

• Facilitated issue resolution across multiple communication channels, minimizing wait times by escalating complex problems when necessary.

• Developed and refined training materials to support the onboarding and continuous education of new team members.

• Produced and analyzed detailed monthly performance reports, enhancing business decision-making processes for key clients.

EDUCATION

Berkeley College

B.S, Information Systems Management, Management

Newark, NJ

Dec 2024

SKILLS

Information Systems Management • Call Center • Conflict Resolution • Customer Satisfaction • Technical Support

• Microsoft Office Suite • Software Troubleshooting • Zendesk • Troubleshooting • Professionalism • Time Management • Problem-Solving • Jira • Adobe Workfront • Veeva Promomats/iMR • Attention to Detail • Team Collaboration • Customer Service • Communication Skills • Adaptability

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