Medical Records Office Manager

ANGEL KRISTINA MONROE

*************@*****.*** • 214-***-**** • Addison, TX

PROFESSIONAL SUMMARY

Proactive CCMA with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Strong interest in health and fitness.

WORK EXPERIENCE

One2Wellness Family/Obesity Medicine – Plano, TX

CCMA/Office Manager

Oct '24-Present

• Managed appointment scheduling and patient follow-ups to optimize clinic workflow.

• Assisted healthcare providers during examinations and procedures to enhance patient experience.

• Administered patient assessments and collected medical histories to ensure comprehensive care.

• Educated patients on treatment plans related to primary care, nutrition, and weight loss.

• Trained new staff on clinical protocols and office systems to ensure consistent service delivery.

• Monitored inventory levels of medical supplies, ensuring availability for daily operations.

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Performed medical records management, including filing, organizing and scanning documents.

• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

• Coordinated scheduling for appointments and meetings, optimizing front desk workflow.

• Oversaw daily office operations, ensuring efficient workflow and communication among departments.

• Coordinated staff schedules, optimizing resource allocation to meet operational needs effectively.

• Led onboarding and training programs for new employees, fostering a culture of continuous improvement.

• Monitored office budget and expenses, identifying areas for cost reduction without sacrificing quality.

Men’s T Clinic - Addison, TX Jun ’23-Oct ’24

Lead Medical Assistant

• Greet and check-in patients, obtain medical history, and verify insurance information

• Verify insurance information, update EOBs, and email the billing department regarding patient accounts.

• Communicate with patients through emails and text message systems for medication arrival, missed appointments, and messages from providers.

• Prepare examination rooms, ensuring cleanliness and availability of necessary supplies

• Obtain vital signs from patients

• Assist healthcare professionals with patient examinations, procedures, and treatments related to testosterone replacement therapy

• Administer testosterone injections under the direction of healthcare providers

• Perform basic laboratory tests, including blood draws and specimen collection

• Document patient information, update medical records, and maintain confidentiality in EHR systems

• Provide patient education and instructions regarding medications, treatments, and follow-up care related to testosterone replacement therapy

• Ensure compliance with all medical protocols, procedures, and safety standards

• Complete calibrations and controls for clinics' machines and update lot numbers of medications.

• Assist providers with procedures such as PRP, Gainswave, etc. NIKE – Dallas, TX

Athlete/BOH Associate

Jun '23-Nov ’23

• Enhanced customer engagement by providing tailored product recommendations to meet individual needs.

• Developed strong product knowledge to effectively address customer inquiries and concerns.

• Assisted customers in product selection, enhancing overall shopping experience.

• Managed inventory levels, ensuring stock availability for optimal sales performance.

• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Trained new associates in company policies and customer service best practices.

• Utilized point-of-sale systems for accurate transaction processing and record-keeping.

• Managed returns, exchanges and refunds in accordance with store policy.

• Prepared merchandise for sales floor by pricing or tagging.

• Answered customer questions about sizing, accessories, and merchandise care. Starbucks - Monroe, LA Nov ’21-May ’23

Shift Lead Barista

• Recommended products based on solid understanding of individual customer needs and preferences.

• Managed over 100-250 customers per day.

• Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Memorized official and off-menu preparations to serve all customer beverage desires.

• Provided in-depth information to customers on beverage preparation and offered samples of the latest brews.

• Supervised daily operations to ensure exceptional customer service and product quality.

• Developed training materials for staff to enhance knowledge of coffee products and brewing methods.

• Trained and mentored new baristas in beverage preparation and customer engagement techniques.

Grambling State University - Grambling, LA Aug ’21-May ’23 Athletic Administrative Assistant

• Completed clerical tasks such as filing, copying and distributing documents.

• Produced high-quality documents, spreadsheets and presentations for internal and department- facing needs.

• Drafted common document templates for use by executives and employees.

• Coordinated, scheduled and arranged business meetings and travel calendars.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

• Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Managed communication between coaches, athletes, and stakeholders to enhance collaboration and support.

• Trained and mentored staff on best practices for athletic administration and event management. Grambling State University - Grambling, LA

Math & Chemistry Tutor

Aug ’21-May ’23

• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

• Provided one-on-one and small group instruction to over 40 students falling behind in chemistry and math.

• Planned lessons for allotted time to strengthen weak subjects and build skills.

• Coached and mentored junior tutors on successful teaching strategies and time management.

• Updated required logs and student documentation to keep records accurate and current.

• Met with students and discussed educational goals and expectations. CERTIFICATIONS

• Certified Clinical Medical Assistant

• BLS Certification

EDUCATION

Bachelor of Science: Biology & Chemistry, 05/2023

Grambling State University- Grambling, LA

Diploma: 05/2018

Don Antonio Lugo High School- Chino, California

SKILLS

• Microsoft Excel • Coaching/Tutoring

• Customer Service •76 WPM Typing Speed

• Administrative Support • Transcription

• HIPAA Compliance

• EMR/EHR Systems

• Vital Signs Experience

• Phlebotomy

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