Office Manager Customer Service

Sara Sanders

Garrison, ND *****

***********@*****.***

+1-307-***-****

Professional Summary

Diligent office manager with 2+ years of experience in financial management and accounting within the service industry. Proven expertise in preparing financial statements, managing budgets, and ensuring compliance with tax regulations. Demonstrated leadership in guiding teams and optimizing operational processes. Strong organizational and communication skills, complemented by a solid background in customer service and office management. Committed to enhancing efficiency and accuracy in financial operations.

Authorized to work in the US for any employer

Work Experience

Office Manager

Automedic and handyman repair service llc-Garrison, ND February 2021 to Present

• Prepared and analyzed financial statements, ensuring accuracy and compliance with accounting principles

• Managed accounts payable and receivable processes, accurately recording transactions and resolving discrepancies

• Assisted in the preparation of annual budgets, forecasting future expenses and revenue

• Maintained accurate records of fixed assets, including depreciation schedules and asset valuations

• Prepared tax returns for individuals, partnerships, corporations, ensuring compliance with relevant tax laws and regulations

• Monitored cash flow activities to ensure sufficient funds were available for daily operations

• Analyzed variances between actual results versus budgeted amounts to identify areas of concern or improvement

• Provided guidance on proper record-keeping practices to ensure compliance with regulatory requirements

Childcare Provider

Self Contract-Garrison, ND

May 2018 to February 2021

• Created a safe and nurturing environment for children, ensuring their well-being at all times

• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development

• Engaged children in educational play through games, crafts, and storytelling

• Assisted with homework assignments and provided academic support as needed

• Prepared nutritious meals and snacks according to dietary restrictions or preferences

• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment

• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours

• Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns

• Established positive relationships with both children and parents based on trust and open communication

• Implemented an organized schedule that allowed for smooth transitions between activities throughout the day

• Received commendation from parents for creating a stimulating learning environment

• Adhered strictly to established health & safety guidelines

• Managed inventory of supplies ensuring availability while minimizing waste

• Assisted with the development and implementation of behavior management strategies

• Provided emotional support to children during times of separation anxiety or distress Childcare Provider

Self Contract-Westhope, ND

June 2015 to May 2018

• Created a safe and nurturing environment for children, ensuring their well-being at all times

• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development

• Engaged children in educational play through games, crafts, and storytelling

• Assisted with homework assignments and provided academic support as needed

• Prepared nutritious meals and snacks according to dietary restrictions or preferences

• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment

• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours

• Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns

• Implemented an organized schedule that allowed for smooth transitions between activities throughout the day

• Reduced incidents of conflicts among children by implementing effective conflict resolution strategies resulting in XX% decrease in disciplinary actions

• Received commendation from parents for creating a stimulating learning environment

• Adhered strictly to established health & safety guidelines

• Managed inventory of supplies ensuring availability while minimizing waste

• Assisted with the development and implementation of behavior management strategies

• Provided emotional support to children during times of separation anxiety or distress

• Collaborated with other childcare providers to plan and execute special events such as holiday parties or graduation ceremonies

Childcare Provider

Self Contract-Cheyenne, WY

June 2013 to June 2015

• Assisted with homework assignments and provided academic support as needed

• Prepared nutritious meals and snacks according to dietary restrictions or preferences

• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment

• Administered first aid when necessary and promptly addressed any injuries or illnesses that occurred during childcare hours

• Implemented an organized schedule that allowed for smooth transitions between activities throughout the day

• Assisted with the development and implementation of behavior management strategies

• Provided emotional support to children during times of separation anxiety or distress

• Created a safe and nurturing environment for children, ensuring their well-being at all times

• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development

• Engaged children in educational play through games, crafts, and storytelling

• Communicated effectively with parents regarding daily activities, progress updates, behavioral issues, or concerns

• Established positive relationships with both children and parents based on trust and open communication

Direct Support Professional

Mountain Regional Services-Cheyenne, WY

January 2011 to June 2013

• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life

• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation

• Administered medications according to prescribed schedules and documented any changes or reactions observed

• Implemented individualized care plans based on clients' specific needs and goals

• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores

• Promoted socialization by organizing recreational activities and outings for clients to engage in the community

• Maintained accurate records of client progress, behaviors, incidents, and medical information

• Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients

• Responded promptly to emergencies or crisis situations following established protocols

• Developed positive relationships with clients through active listening, empathy, and effective communication

• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures

• Assisted in coordinating medical appointments, transportation, and accompanying clients during visits

• Provided emotional support to individuals facing challenges or difficult situations

• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds

• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules

• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies

• Participated in ongoing training programs to enhance knowledge/skills related to disability services

• Documented all interactions/observations accurately and maintained confidentiality of client information

• Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities

• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices

• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/preparation, and household management

Data Entry

Education

C, python, sql (Computer Programming)

Verizon EDx-Remote

June 2025 to Present

Learning to code. I have learned in C so far and working on learning Python next. General (High School)

Cheyenne East High Scho-Cheyenne, WY

August 2000 to June 2001

High school diploma

Skills

• Accounting software (2 years)

• Sales experience within tech

• Computer operation

• Client interaction via phone calls

• Office management

• Supervising experience

• Windows

• Customer retention

• Human resources

• Dispatching

• Microsoft Outlook

• Fact checking

• Management

• Accounting

• Spreadsheet formulas (5 years)

• Math

• HIPAA

• Live chat

• Writing skills

• Hospitality

• QuickBooks

• Sales strategy - New sales strategies developed (4-5 strategies)

• Data entry - Data entry experience (1-2 years) (2 years)

• Typing - Average typing speed (1-60 WPM) (10+ years)

• Project management

• Negotiation

• Machine learning

• Customer service (4 years)

• CRM system proficiency

• Proposal writing

• Spreadsheet design (5 years)

• English (10+ years)

• Computer literacy

• Sales - Sales experience (1-2 years)

• Computer skills (10+ years)

• E-commerce

• Microsoft Dynamics 365

• Schematics

• Sales experience within finance

• Call center experience

• Key Performance Indicators

• Microsoft Excel (10+ years)

• Budgeting

• Automation

• Managing sales clients - Largest number of sales clients managed (1-50 clients)

• Time management (10+ years)

• Leadership

• Data center experience

• Google Sheets

• 10 key typing

• Productivity software

• Basic math (10+ years)

• Google Workspace

• Social media engagement for prospecting

• Office experience (2 years)

• Spreadsheets (5 years)

• Grammar Experience

• Sales team management - Largest sales team managed (6-10 team members)

• Customer support

• Building rapport

• Retail sales

• Attention to detail (10+ years)

• Client onboarding (1 year)

• Microsoft Word (5 years)

• Interpersonal communication (1 year)

• Communication skills (10+ years)

• Organizational skills (5 years)

• Client services

• Excel formulas

• Interpersonal skills (1 year)

• Google Calendar

• Technical Proficiency

• Phone communication

• Microsoft Office (10+ years)

• Phone etiquette (9 years)

• Analysis skills

• Data entry in Excel

• Behavioral health

• Software troubleshooting

• DocuSign (1 year)

• Agency management

• Prospecting

• Relationship management

• Mechanical knowledge

• Email outreach prospecting

• Change management

• Microsoft PowerPoint

• CRM software

Certifications and Licenses

Driver's License

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