Customer Service Travel Consultant

Athena Fenimore

***********@*****.***

702-***-****

PROFESSIONAL SUMMARY:

Seeking a position that makes the most of my extensive skills in office management, communications, record-keeping, accounting skills and customer service experience to contribute to the success of prospective employers,

EXPERIENCE

9/24 – 6/25 Telus International

Travel Consultant

• Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations

1. Booked flights, accommodations, and transportation using various online booking platforms and reservation systems

2. Researched and stayed up-to-date on the latest travel trends, destinations, attractions, and visa requirements to provide accurate information to clients

3. Collaborated with airlines, hotels, tour operators, and other travel suppliers to negotiate competitive rates and secure exclusive deals for clients

4. Resolved client inquiries or issues promptly by providing excellent customer service and finding suitable solutions that met their needs

5. Advised clients on necessary travel documents such as passports or visas required for international trips while ensuring compliance with immigration regulations

6. Assisted in arranging special requests such as wheelchair accessibility at hotels or dietary restrictions during flights to accommodate specific client needs

7. Maintained awareness of industry regulations and compliance standards related to travel advisories, health requirements, or safety protocols for different destinations

8. Assisted clients in rescheduling/canceling bookings due to unforeseen circumstances like flight cancellations, natural disasters, or personal emergencies

11/21 – 6/24 BLS Limousine Company

Ground Transportation Specialist

• Took reservation information via telephone or email

• Created reservations using Santa Cruz/Fresh Desk

• Called dispatch to confirm coverage

• Communicated with booking agents via Outlook or telephone

• Verified driver details

• Sent driver details to booking agents

Quality Assurance Agent

• Confirmed all information in the reservation

• Emailed rates and driver details to booking agents

• Called booking agents for verification of information

• Created grids on Excel for client reservations

• Kept all rider information confidential

7/20 –10/21 Wheeler Staffing – Contracted – Las Vegas

Loan Setup Assistant

• Updated closing and disbursement dates

• Filed documentation appropriately in the GDR

• Ordered Case numbers (FHA, VA)

• Obtained appraisals

• Ordered VOI’s, VOR’s and VOA’s

• Ordered verbal and written verifications of employment

• Obtained title and reviewed for any missing information

• Ordered flood certificates

• Verified Address

• Audited on all new files looking for borrower’s authorizations/accuracy

• Audited Appraisals for errors and send to Underwriter.

8/19 – 5/20 Omni Financial – Contracted - Las Vegas

Loan Specialist – call center environment

• Maintained Confidential Information

• Ensured proper documentation of process flow from application through completion

• Called Service Members for personal documents

• Took calls from Service Member for questions and personal information

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skill

• Ability to interact with all levels of an organization

• Assisted Service Members with completing application and uploading documents

• Navigated multiple computer systems, applications, and utilized search tools to locate information.

• Processed credit card payments

7/17 – 6/19 Doral Academy – Las Vegas, NV

Teacher

• Coordinated daily activities and lesson plans

• Prepared effective lessons, grade student work and offer feedback, manage classroom materials, productively navigate the curriculum, and collaborate with other staff

• Provided individual and group assistance to students using methods such as direct instruction and small group instruction, instill an enthusiasm for learning

• Improved overall class conduct and encouraged individual and group participation

• Created several hands-on units in Reading, Math, Science and Writing incorporating literature, arts & crafts, role-playing exercises and presentations

• Built a warm environment, mentor and nurture students, be a role model, listen and look for signs of trouble

6/16 – 6/17 Nevada Supreme Court – Apple One (Temp position) - Las Vegas, NV

Foreclosure Mediation Program – Administrative Clerk

• Verified and processed certificates of foreclosure

• Researched Ownership Records

• Scheduled mediations

• Processed non-applicable certificates for foreclosure processing

• Provided customer service for mediation participants and answered questions regarding program

• Processed and mailed copies of foreclosure certificates to parties

2/07 – 6/16 Clark County School District and Charter Schools, Las Vegas, NV

Teacher and Substitute

• Coordinated daily activities and lesson plans

• Provided individual and group assistance to students using methods such as direct instruction instill an enthusiasm for learning

• Improved overall class conduct and encouraged individual and group participation

• Created several hands-on units in Reading, Math, Science and Writing incorporating literature, arts & crafts, role-playing exercises, and presentations

• Built a warm environment, mentor and nurture students, be a role model, listen and look for signs of trouble.

EDUCATION

University of La Verne – BA - Business

SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, People Soft, Sabre, Opus

Banking Operations, Loans, Accounts Receivable, Billing, Executive Assistant

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