Customer Service Front Office

Cindy Gifford

Optometry Technician

Lewiston, ID

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Authorized to work in the US for any employer

Work Experience

Optometry Technician

Emerald EyeCare - Clarkston, WA

December 2022 to June 2023

1. Check patients into a eye care program

2. Using an IPad, have patients sign a promise to pay and hippa privacy acknowledgement. 3. Using different technology machines, we take images of the eyes, test for pressures and measure eyes for prescriptions.

4. Check out patients with a payment system and print off receipts and prescriptions. Front Office Receptionist

Maplewood Dental - Lewiston, ID

November 2020 to October 2022

• Checked patients in and out for their scheduled appointments.

• answered phones and scheduled patients.

• filed charts for office

• confirmed dental insurance benefits for patients.

• took payments for services rendered.

• assisted Dr, Dr assistant, hygienists with patient needs and treatments plans.

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Customer service

Platinum Hair Salon - Creswell, OR

May 2005 to August 2015

Owner/ manager, stylist 05/2006 - 08/2015

Platinum Hair. Creswell, OR

• Expense tracking

• Managing.

• (7 Years, 5 Months) I owned and managed a full service salon of six plus stylist

• Preparing contracts

stylist.

• Greeting visitors

• Managed front desk and scheduling clients for services.

• Flexible

• Used and operated a Mac iOS iPad with Square Services for client

• Types 35 WPM

services and also product Services.

• Employee training and

• Cleaned and maintained all areas of salon including stations. development

• Responded to customer requests via telephone and email.

• Customer and client relations

• Worked directly with a manager to achieve unity and togetherness in

• Background check conduction

what can be stressful environment..

• Professional phone etiquette

• Entered details such as payments, account information and call logs

• Pleasant demeanor into the computer system.

• Punctual

• Obtained documents, licenses, certificates and approvals from local,

• Answering incoming calls

state and federal agencies.

• Personable and outgoing

• Tracked and maintained records for Salon, taxes etc.

• Relationship building

• Organized all new hire, security and temporary paperwork.

• Appointment setting

• Carefully wrote down all phone messages and relayed them to the

• Customer-service oriented

appropriate personnel.

• Self-motivated

• Maintained a clean reception area, including lounge and associated

• Client assessment and analysis

areas.

• Budgeting and finance

• Placed orders for all Salon Services, retail and back bar services.

• Public speaking

• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate Education

Associate in Cosmetology

ITT TECH - Boise, ID

October 1986 to October 1987

Skills

• Customer Care (10+ years)

• Customer Service (10+ years)

• Phone Etiquette (10+ years)

• Microsoft Windows (3 years)

• Microsoft Outlook

• iOS

• Operating Systems (3 years)

• Dental Receptionist (2 years)

• Cash handling (3 years)

• Android (10+ years)

• Computer Networking (3 years)

• Medical Scheduling (3 years)

Certifications and Licenses

Food Handler Certification

Assessments

Scheduling — Proficient

September 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Verbal communication — Proficient

September 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I worked for a grocery retail store from 2003 to 2004 stocking beauty products on shelves nightly.

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