LISA URRICELQUI
*** ****** ***, ****** ****, CA *4585
Phone: 925-***-**** Email: **************@*****.***
Skills
Staff training and development
Leadership and management by example
P&L management
Inventory control
Guest relations
Office management and scheduling
Experience
Food Service Director
Trinity Services Group - Fairfield, CA
June 2021 – Present
Serve 500+ inmates three times daily
Train and develop staff and management in all aspects of business, including diet preparation and cooking
Monitor inventory costs and control by collaborating with vendors and accounting
General Manager
Corner Bakery Cafe - Pleasanton, CA
June 2011 – May 2021
Managed restaurant operations while ensuring customer satisfaction and profit maximization
Contributed to the creation and implementation of systems and policies for service excellence and operational efficiencies
Ensured adherence to company food safety, cash handling, and operational policies, while ensuring staff compliance
General Manager
Marie Callender’s - Napa, CA
October 2009 – June 2011
Effectively communicated with all levels of the organization by implementing team-building strategies and recognition programs
Monitored the integrity of inventory control systems by collaborating with vendors, merchandising, sales, and accounting
Responsible for interviewing, hiring, training, and evaluating staff to ensure ongoing development
Assistant Manager
Coco’s Bakery Restaurant - Concord, CA
March 1995 – October 2009
Managed a $2 million restaurant and supervised 30-40 employees daily
Provided back-of-house duties, including cooking and serving, along with all managerial responsibilities
Trained employees to meet company standards
Received corporate recognition for outstanding performance while maintaining high service and food quality standards
Education
Ygnacio Valley High School
Diploma, 1989
Certified in Manager Serve Safe