Customer Service Data Analytics
Resume:
SIDIQAT AZEEZ MSc, BA
Manchester, United Kingdom
*****************@*****.***
PROFESSIONAL SUMMARY
Motivated and empathetic Sales and Customer Service professional with 7+ years of experience in fast- paced environments, consistently resolving customer issues and maintaining high satisfaction rates. Proven ability to manage high call volumes, handle complex inquiries, and provide outstanding customer support via phone and chat. Seeking to leverage strong communication, problem-solving, and technical skills to enhance customer experience and contribute to team success. EDUCATION
MSc in Management, University of Hertfordshire 2024 - 2025 B.A in Linguistics and Nigerian Language, University of Ilorin 2013 - 2017 Senior Secondary School Certificate, Federal Government College, Ipetumodu 2006 - 2012 Data Analytics Essentials, CISCO Academy 2024
Entry Level Data Analytics Level 1, CISCO Academy 2023 Diploma in Customer Service, Alison 2022
CORE SKILLS
Microsoft Office, Excel, PowerPoint, VLOOKUP, Pivot Tables, Team Collaboration & Problem-Solving, Sales Pitching & Lead Qualification, CRM Systems & Documentation Management, Customer Onboarding
& Self-Service Tool Support, Time Management & Target Achievement. EXPERIENCE
Health Care Assistant J.C. Michael’s Group Oct 2024 – Present
● Strengthening interpersonal, communication, and problem-solving skills through high-contact client support.
● Maintaining accurate documentation and liaising with colleagues to ensure smooth service delivery.
● Assisting and administering medication.
Customer Service Officer Sifax Group Dec 2020 - Aug 2024
● Managed high-volume client communications and resolved inquiries quickly
● Liaised with internal teams to process customer documentation and service requests efficiently.
● Built and maintained strong relationships to encourage repeat business and long-term partnerships.
● Monitored performance metrics, preparing monthly reports to support sales and operational decision-making.
● Served as the first point of contact for customers, assessed their needs and resolved enquiries at the first point of contact where possible.
● Advised customers on the most appropriate actions, liaised with other service areas and agencies, and arranged necessary assistance.
● Processed customer requests and assisted with completing forms/applications according to service procedures.
● Utilized and updated information on IT systems, ensured data accuracy and adherence to policies.
● Validated documents to detect and reduce fraud, followed relevant guidelines.
● Stayed updated with company policies and procedures to provide accurate advice.
● Captured data effectively to support the business in achieving performance targets.
● Identified and escalated potential risks associated with customer interactions.
● Used various software packages and systems to handle customer enquiries.
● Facilitated customer feedback and contributed to service improvement initiatives.
● Collaborated with stakeholders to enhance customer service delivery.
● Committed to continuous self-development and service improvement. Order Processor Retail Space Ventures Jul 2020 – Nov 2020
● Processed high volumes of customer orders accurately and within tight deadlines.
● Handled customer complaints and product inquiries, turning potential drop-offs into retained sales.
● Prepared sales and transaction reports for management review.
● Ensured correct and complete documentation including Terms and Conditions are provided and recorded
● Served as the first point of contact for client enquiries and gathered requirements
● Prepared accurate quotations and Excel pricing sheets.
● Generated purchase orders, tracked orders with suppliers, and supportted order fulfilment.
● Maintained professional and timely client communication regarding quote status.
● Ensured Excel sheets, quotations, and order logs are up to date and consistent across teams. Brand Ambassador Supervisor Ekefa Alimi Investment Nig. Ltd Nov 2017 – Nov 2018
● Conducted in-person product pitches and brand promotions, increasing awareness and sales.
● Trained and managed a team of brand ambassadors, ensuring consistent messaging and customer engagement.
● Collected and reported market insights to inform sales strategies.
● Acted as the first point of contact for any incoming complaints REFERENCES
References are available upon request.
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