Home Care Customer Service

Angie Barker

**********@*********.*** **** Ridgecrest Way SE, Port Orchard, WA 360-***-****

PROFESSIONAL SUMMARY

Dedicated administrative and customer service professional with over 15 years of experience thriving in fast-paced environments. Adept at managing high volumes of tasks in pediatric healthcare, childcare, and corporate settings. Recognized for exceptional interpersonal skills, the ability to multitask seamlessly, and a commitment to organizational excellence.

EDUCATION AND CERTIFICATIONS

Washington State Home Care Aid Certification

Catholic Community Services

Bremerton, WA

April 2025

General Education Coursework

Brigham Young University

Laie, HI

June 1989

Associate of Arts

Brigham Young University

Rexburg, ID

June 1987

EXPERIENCE

Home Care Aid

Catholic Community Services

Port Orchard, WA

2024 - Present

• Assist clients with daily living activities such as bathing, dressing, grooming, toileting, and hygiene maintenance.

• Help with mobility, including transferring, walking support, and using assistive devices as needed.

• Assist with feeding if required, ensuring meals are enjoyed safely and comfortably.

• Provide medication reminders and ensure clients follow their prescribed schedules.

• Monitor client responses to medications and document any changes or adverse effects to report to healthcare professionals.

• Perform housekeeping duties such as cleaning, laundry, and organizing to maintain a clean and safe living environment.

Medical Receptionist

Woodcreek Pediatrics

Gig Harbor, WA

2023 – 2024

• Serve as one of three primary receptionists, ensuring a welcoming and organized environment for all patients and visitors.

• Efficiently manage patient check-ins, appointment scheduling, insurance information, and record-keeping.

• Handle high call volumes and in-person inquiries with empathy, contributing to streamlined clinic operations.

• Maintain a functional and organized operation.

Childcare Provider 2011 – 2023

Angie’s In-Home Childcare

Southworth, WA

• Operated a successful home-based preschool and daycare, caring for children ranging from 3 months to 5 years old.

• Developed and implemented age-appropriate educational programs and engaging activities such as crafts, field trips, and outdoor play.

• Ensured a nurturing environment that promoted personal growth, learning, and wellness, earning trust from both children and their parents.

Administrative Assistant / Receptionist

GENSCO Inc.

Tacoma, WA

1990 - 2002

• Managed front-desk operations including greeting visitors, handling incoming communications, and routing correspondence.

• Coordinated complex travel arrangements and meeting logistics for over 100 executives and staff.

• Acted as the central point of contact for external vendors, ensuring smooth and efficient office operations.

• Processed incoming and outgoing correspondence, contributing to the overall efficacy of the corporate administrative team.

CORE COMPETENCIES

Effective Communication Compassionate Care Analytical Multitasking Meticulous Record Management Personal Assistance & Safety Time Management Team Collaboration Understanding Client Cues REFERENCES AVAILABLE UPON REQUEST

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