Food and beverage manager
Resume:
Ruth-Ann
Nembhard
Black River, St Elizabeth ****3
*.**********@*****.***
Education
Bachelors of Science in hotel and
resort management
University of technology Jamaica,
Kingston August 2020
Food and Beverage Supervisor with 9+ years of experience in hospitality, leveraging strong guest relations and upselling skills to enhance customer satisfaction and business outcomes. Proficient in training, scheduling, and inventory management, ensuring seamless operations and adherence to food safety standards. Passionate about fostering a collaborative environment and committed to driving team success through effective supervision and innovative problem-solving.
Skills
Microsoft Word
Customer Service
Guest Relations
Food Safety
Upselling
Scheduling
Inventory Management
Cash Management
Training
Housekeeping
Supervision
Work History
Food and Beverage Management Trainee
Eastward Ho! Country Club, Chatham June 2024 - March 2025 Assistant Server
Carnival Cruise Line, Miami April 2023 - March 2024 Restaurant Supervisor
Sandals South Coast, White House July 2021 - April 2023 Improved management skills by participating in planning events and restaurant operations
Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks. Gained knowledge of company policies, protocols and processes in dining room, bar and club operations.
Take guests food and drink orders
Serve food and drinks
Clean and prepare work area
Scheduling
On the job training
Shift Supervisor
KFC Jamaica, Santa Cruz December 2020 - July 2021 Buffet Server Supervisor
The Team Catering, Kingston April 2016 - February 2020 Housekeeper
The Wagner at Duck Creek, Wellfleet July 2019 - September 2019 Housekeeper
The Denali Bluffs Hotel, Denali May 2019 - July 2019 Supervising front of the house and back of the house operations Ensuring safety food practices
Led daily operations and staff of 12 at KFC Jamaica, optimizing workflow processes and maintaining quality standards while coaching team Send daily reports
Production monitoring
Inventory management
Led buffet service operations, trained staff, and streamlined service protocols to enhance guest satisfaction while maintaining food safety standards Prepare hotel's laundry
Maintained pristine guest rooms and public spaces while adhering to strict sanitation protocols and quality standards, ensuring exceptional guest satisfaction. Clean guest rooms
Restock room amenities
References
Dadrian, Dixon, *************@*****.***, 876-***-****, The team catering Zola, Davis, *********@*****.***, 876-***-****, Princess hotel Jamaica Hobbies and Interests
Traveling, Cooking, Reading
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