Bottle Service A B
Resume:
S H E V A N I A B U R N E T T
Monitored guest satisfaction and promptly addressed any
concerns or issues to ensure a pleasurable dining experience. Collaborated with kitchen and bar staff to coordinate food and beverage service and ensure timely delivery of orders. Dynamic and engaging hospitality professional with proven experience in VIP bottle service, bartending, and delivering exceptional guest experiences in fast-paced nightlife environments. Known for anticipating guest needs, creating a luxe and welcoming atmosphere, and consistently up-selling premium bottle packages. Skilled at managing high-energy VIP sections with professionalism, poise, and a guest-first mindset. Passionate about providing elevated service that fosters client loyalty and enhances the overall brand experience.
*********@*****.***
Queens, NY
E X P E R I E N C E
COCKTAIL SERVER
Ten11 Lounge and Bar
May 2025 -Present
S K I L L S
Profile
CLUBHOUSE SERVER
Soho House, LES
Apr 2023- April 2025
Deliver upscale service, creating personalized and luxurious guest experiences in a high-energy nightlife setting.
Present and serve premium wine, champagne, spirits, and specialty cocktails with expert knowledge and proper service etiquette.
Upsell premium bottle packages and specialty cocktails to maximize revenue and enhance the guest’s experience. Maintain a polished, professional presence while creating a welcoming and exclusive atmosphere for VIP clientele. Uphold alcohol safety standards by monitoring guest consumption and following responsible serving practices. VIP Bottle Service
Upselling & Sales
Wine & Spirit Knowledge
Guest Relations
Alcohol Safety & Compliance
Presentation & Showmanship
Team Collaboration
Multitasking Under Pressure
Attention to Detail
Problem-Solving & Conflict Resolution
R E F E R E N C E S
*Available upon request.
HOST/SERVER
Applebee’s, AppleMetro
Jan 2015 - Dec 2018
COCKTAIL WAITRESS
Refinery Hotel, Midtown
Apr 2021-Feb 2023
BARTENDER
Omar’s Kitchen & Rumbar, Lower East Side
Greeted and seated guests promptly with a warm and welcoming attitude, ensuring a positive first impression. Provided attentive and high quality service.
Assisted in training new employees.
Adhered to company policies, procedures and guidelines. Greeted and seated guests courteously, providing menus and assisting with menu selections as needed.
Took food and beverage orders accurately, ensuring special requests and dietary restrictions are noted and communicated to the kitchen staff.
Up-sold additional menu items, specials, and beverages to enhance the dining experience and increase revenue Mar 2019- Sept 2021
Created custom drinks based on guest requests and palates. Balance the cash drawer and manage daily financial transactions.
Monitored and maintained stock levels of beverages and bar supplies.
Ensured compliance with health and safety standards. Assisted in marketing and promoted restaurant events and specials.
Experimented with new drink recipes and drink presentations. Processed guest payments accurately and efficiently, handling cash, credit card transactions, and gratuity with integrity. Maintained cleanliness and organization of dining areas, including tables, chairs, and service stations, to uphold hygiene and safety standards.
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