Coordinator/Management

Julie Simmons

516-***-**** *********@*****.***

Summary of Qualifications

Extensive experience in building and maintaining trust-based relationships with diverse communities, ensuring empathy and sensitivity in interactions. Skilled in coordinating operations and ensuring compliance and effective communication. Strong time management and problem-solving abilities with a focus on collaboration and stakeholder engagement.

Sodexo/NYC Health + Hospitals/Coler LTC (Temp) New York, NY

Regional Operations/Patient Experience Manager Mar. 2024 – Oct. 2024

·Spearheaded the implementation of metrics and action plans to elevate patient satisfaction, optimizing unit performance through quality assurance, feedback, and other performance improvement initiatives.

·Delivered exceptional customer service to proactively monitor and resolve resident food and dietary concerns, enhancing service quality.

·Liaison between hospital staff, including nurses, dietitians, and unit residents, to address concerns and improve communication workflows.

·Engaged with families of residents within the facility, offering and providing information and addressing inquiries.

·Facilitated the financial accounting processes, including accounts payable and budget reconciliation, to ensure operational efficiency.

NYC Health + Hospitals/Queens Hospital Center Jamaica, NY

Covid-19 Frontline Case Investigator Dec. 2020 – Apr. 2022

·Ensured compliance with public health protocols through confidential case investigations.

·Collected and managed sensitive data with accuracy and discretion.

·Communicated guidance effectively in high-stress, fast-changing environments.

·Adapted quickly to evolving policies and procedures in a fast-paced, crisis-driven environment.

NYC Health + Hospitals/Queens Hospital Center Jamaica, NY

Coordinating Manager may. 2009 – Aug. 2019

·Administered the daily operations of a 271-bed facility’s food and nutrition department, collaborating with the general manager on scheduling and administrative tasks.

·Directed daily hospital food service operations, ensuring timely and compliant meal delivery for patients, staff, and guests.

·Coordinated payroll functions by reviewing and verifying timesheets, tracking attendance, and resolving discrepancies in collaboration with HR and payroll teams.

·Implemented and maintained compliance with Joint Commission, NYSDOH, and CMS regulatory standards to uphold healthcare quality and safety.

Education

Master of Arts Ashford University, San Diego, CA

Major: Organizational Management/Project Management

Bachelor of Arts Queens College City University of New York, Flushing, NY

Major: Psychology

NYS Department of Financial Services, New York, NY

Licensed Life and Health Insurance Agent

Training

·Knowledge of State Insurance laws, Code of Ethics, Privacy laws, HIPAA compliance.

·NYC Administration for Children’s Services/CPS Practice Core

Hard Skills

·Sales; Contract negotiation; Salesforce; Microsoft Office; Data management and analysis; Report generation; Payroll; FMLA; NYCAPS; Epic; and Project management.

Soft Skills

·Strong leadership; Team building; Communication; Strategic thinking; Problem-solving; Detail-oriented mindset; Relationship-building and collaboration; Customer service. Ability to prioritize and multitask efficiently and effectively.

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