Customer Service Data Management
Resume:
Karlee J. Tschida
PO Box ***, *** Warner Avenue South
Willernie, MN 55090
*************@*****.***
Innovative professional with over 15 years of experience in Accounting processes, Data Management and Program Development. Highly adaptable team player known for excellent customer service, problem-solving and communication skills. Demonstrated ability to organize, prioritize, and work effectively under pressure and deadlines. Known for meticulous attention to detail.
PROFESSIONAL EXPERIENCE
The Right Staff: Contractor, Accounting Systems Specialist, 2024-2025
●CNC Construction
●Allegro / Anderson Cargo
●Rohn Industries / Shred Right
oFull cycle AP via QuickBooks and NetSuite. Three way match vendor invoices to sales orders and receipt of items. Worked with internal staff and vendors to resolve any discrepancies to resolution.
oTracked and reported invoices and purchases qualified to receive rebates, discounts or credits. Tracked invoices and sales receipts to their corresponding rebate claim form, along with copies of receipts resulting in a 10 % rebate on all paid sales orders. Followed up with vendors regarding outstanding discounts and credits due.
oMaintained AP Inbox. Worked with NetSuite and IT department to resolve invoice automation issues, resulting in a 50% reduction in manual entry.
US LBM: Accounts Payable Systems, 2022-2023
Assisted in systems integration and migration into NetSuite.
Worked with IT department to resolve any automation rejection issues.
Roll Out, document and train staff throughout subsidiaries the new AP processes in NetSuite. Conducted one on one virtual trainings of the new NetSuite processes and procedures, created online training materials.
NOVUS Media: Accounting Specialist, 2020 –2022
Reviewed, verified and processed high volume of invoices monthly into NetSuite.
Worked directly with vendors and customers to resolve invoice and statement discrepancies to ensure payment accuracy. Tracked outstanding vendor credits and discounts to ensure they were accurately applied and reflected on monthly statements.
Utilized multiple accounting software and ERP system to ensure three way match procedures are being followed. Worked with department staff when updates were needed to contracts, inventory or purchasing. Worked with internal staff to maintain vendor files to ensure prompt payments are being made and invoices received are being routed expediently through internal payable systems.
Mental Health Resources: Information Systems Manager, 2002=2018
●Provided database administration including form design to capture essential and regulatory information for client medical records, the billing for services and reporting specific outcomes.
●Designed and maintained the billing matrix for all programs and services that were used to determine billing rates, procedures codes and authorization requirements.
●Coordinated two system migrations without any loss of data, system downtime or interruption to client services. As a result, manual data entry of services was eliminated, accelerating the billing process and payment collection by 25%.
●Utilized software reporting tools to design customized reports based on end user and business requirements. Ability to respond quickly to ad hoc report requests and ability to map data between systems.
●Hired, trained and evaluated employee performance within the Blling department and Accounts Receivable Specialists. Created company billing policy and procedures manual to educate department employees on their responsibility for compliance with statutory Government regulations.
Software Competencies
●QuickBooks - Desktop and Online
●NetSuite
●Microsoft Office Suite– Advanced Word and Excel
●Adobe Acrobat Pro
●Mercury
●Bistrack
●Crystal Reports
●Electronic Medical Records
●Canopy
●Microsoft Dynamics
●Veracross
●Connexiom
Professional Development/Education
●Crystal Reporting I and II
●Advanced MS Excel, MS Access
●Cultural Competency & Diversity Training
●Supervision and Coaching
●Medicaid Waste, Fraud & Abuse Training
●HIPPA
●Time Management Strategies
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