Administrative Assistant Customer Service

Julianna Fisher

530-***-**** ****************@*****.***

Administrative Assistant Operations & Customer Service Professional

Administrative Assistant & Operations Coordinator with 3+ years’ experience in customer service, retail operations, and workflow optimization. Skilled in data analysis, project coordination, inventory management, and executive support. Recognized for streamlining processes, improving team efficiency, and delivering exceptional client experiences. Seeking to leverage administrative and operations expertise to support organizational growth and success.

Core Skills

• Administrative Support & Scheduling

• Customer Service & Client Relations

• Data Entry, Reporting & Analysis

• Project & Operations Coordination

• Inventory & Merchandising Management

• Event Planning & Coordination

• Workflow Optimization & Process Improvement

• Microsoft Office, Google Workspace, POS Systems

• Strong Interpersonal, Communication & Time Management

Professional Experience

Administrative Assistant

Compass Cares – Redding, CA June 2023 – March 2024

• Oversaw daily office operations for a team of 15+, managing scheduling, document filing, and cross-department communications.

• Streamlined filing system, cutting document retrieval time by 70% and improving staff productivity.

• Prepared data reports and performed analysis that supported leadership in making operational decisions.

• Coordinated 20+ meetings and events monthly, managing logistics, agendas, and follow-up communications.

• Provided executive-level administrative support, anticipating leadership needs and resolving issues proactively.

• Implemented new workflow processes that reduced clerical errors by 30% and improved turnaround times.

• Managed vendor communications and supply needs, ensuring 100% on-time delivery of inventory and materials.

Brand Associate

Old Navy – Redding, CA June 2021 – June 2023

• Provided personalized service to 50+ customers daily, improving satisfaction scores and driving repeat sales.

• Assisted in managing $250K+ inventory, ensuring accurate stock levels and timely replenishment.

• Executed visual merchandising strategies that boosted seasonal product visibility and increased sales by 15%.

• Collaborated with 20+ associates to exceed monthly sales targets and maintain high team morale.

• Accurately processed 100+ transactions per shift while adhering to company policies.

• Supported product launches and in-store events, contributing to 10–20% sales increases during promotions.

Cashier

Sprouts Farmers Market – Redding, CA August 2020 – June 2021

• Processed 80–100 customer transactions per shift, maintaining 99% accuracy and minimizing checkout times.

• Handled $5K–$10K in daily transactions while consistently balancing registers.

• Trained and onboarded 5+ new hires in POS operations and customer service best practices.

• Resolved 20+ customer inquiries daily with professionalism and problem-solving.

• Built rapport with repeat customers, fostering loyalty and contributing to a 10% increase in return visits.

Education

Associate Degree – Harold Washington College, Chicago, IL August 2017 – May 2019

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