Customer Service Security Operations

Kaylee Andronico

Carson City, NV

n 775-***-**** )n ***************@*****.***

Professional Summary

Detail-oriented and adaptable professional with experience in dispatch, administration, security supervision, and customer service. Skilled in multitasking, scheduling, and team coordination with strong communication skills. Proven ability to thrive in fast-paced environments and deliver excellent support to both staff and clients.

Professional Experience

RTC Dispatch / Security

May 2025 – September 11, 2025

- Monitored, coordinated, and dispatched transportation and security personnel to ensure safe and timely service.

- Handled incoming calls, logged incidents, and maintained accurate shift records.

- Provided clear instructions during emergencies and supported security operations with strong situational awareness.

- Left position due to relocation.

CSC Security – Security Supervisor

2022 – 2025

- Supervised and coordinated security personnel at events and facilities to ensure public safety.

- Trained and guided team members on protocols, customer service, and emergency response procedures.

- Monitored crowd control, access points, and incident reports while maintaining compliance with company and client standards.

- Collaborated with law enforcement and emergency responders when necessary. Manager / Sales – Cosmoprof

2020 – 2022

- Supervised daily store operations, trained staff, and maintained sales goals.

- Handled scheduling, inventory control, and vendor communication.

- Delivered excellent customer service while promoting sales and building long-term client relationships.

- Managed cash handling, deposits, and financial reporting. Receptionist – Ann Road Animal Hospital

2018 – 2019

- Served as first point of contact for clients, scheduling appointments and managing a multi-line phone system.

- Handled patient records, billing, and administrative tasks while ensuring excellent client service.

- Assisted veterinarians and staff with documentation and communication.

- Left position to pursue education.

Skills

- 50+ WPM typing speed

- Strong multitasking and organizational skills

- Quick learner in new systems and procedures

- Professional communication (phone, email, in-person)

- Dispatch & scheduling coordination

- Administrative support & record keeping

- Security operations & supervision

Contact this candidate