Customer Service Inventory Control

ROUND ROCK, TX 512-***-**** ******@*****.***

Seeking a full-time position where I can leverage over 10 years of customer service and supervisory experience. I am a highly motivated, dependable professional with strong time-management skills, excelling both independently and within a team. Eager to contribute to an established company that values growth and offers opportunities to expand my skills and knowledge.

Over 10 years of business ownership developed my skills in decision-making, problem- solving, and team management. I managed hiring, scheduling, employee growth, and team building, consistently fostering a positive work environment. Conducted regular performance reviews and provided growth opportunities, supporting employees’ skill development and advancement. Learned to effectively troubleshoot alongside my team, gaining valuable insights into managerial challenges and solutions. E D U C A T I O N

Austin Community College -

Associates Degree in Business and

Marketing

United States Marine Corps –

Shipping & Receiving Management

Weapons Inventory Control

TDLR –

Residential Appliance Installer

License

Zodiac/ Pentair -

Annual Training Workshops

K E Y S K I L L S

Customer Service

Multi -Tasking

Scheduling and Deadlines

Accounting

Timekeeping

Customer Aquisition

Equipment Repair

Inventory Control

Vendor Management

Communication

Marketing

Problem Solving

General Computer Knowledge

Interpersonal Skills

Positive Attitude

April 2015 – April 2024

Owner/President/Technician

Horseshoe Bay Pools, Inc. & Unicorn Pools TX, Inc. Oversaw scheduling, training, and operations for multiple teams, ensuring high standards of customer service and attention to detail. Directed company growth initiatives, achieving a 200% increase in revenue and customer base under my leadership.

Established clear communication channels for both customers and employees, prioritizing swift issue resolution and follow-up. August 2012 – April 2015

Medical Service Assistant (GS6)

Department of Veteran’s Affairs

Managed high-volume scheduling and appointment-setting in a busy clinic environment, consistently meeting productivity and accuracy targets. Organized and maintained patient records in compliance with HIPAA regulations, ensuring confidentiality and data integrity.

Acted as a liaison between patients, staff, and physicians to facilitate seamless communication and high-quality patient care.

August 2011 – August 2012 Ranch Foreman/Supervisor Las Colinas Energy Corp August 2008 – August 2011 Direct Care/Safety Coordinator Resolution Ranch CARLOS PEÑA

E X P E R I E N C E

L E A D E R S H I P

O B J E C T I V E

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