Customer Service Sales Management

TOYIN.A. FANIYI

Odessa, TX 432-***-**** *****.********@*****.***

********@****.******.***

SALES Management CUSTOMER SERVICE Consultant & leadership

Sales Management Consultant with a career centered around the telecommunications Industry. A background of success in assisting customer service management and product investment analysis. Recognized for extensive international experience. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Key Strengths:

Sales Management Quality Control Data Analysis Resource Optimization Customer Service Management Telecommunication Business Product Proposals Merchandize Strategic Planning Planning & Coordination

NOTABLE ACCOMPLISHMENTS

Customer satisfaction reached 95%.

Always Exceeded Sales Projection.

Created a culture initiative that raised employee satisfaction rates by 25%.

Hired and managed a team of 16 data Assistants in Nokia Nigeria PLC.

Organized quarterly volunteer projects with upwards of 20 volunteers per event from 2006 to 2010.

Received two promotions, from co-management to leadership level, within a 12-month period.

PROFESSIONAL EXPERIENCE

Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.

Followed up with customers after completing sales to assess satisfaction and resolve any technical or service concerns.

Presented product features to customers, addressing technical questions to overcome objections and secure sales. Developed a client list and enhanced customer relationships through regular communication via phone and the internet.

Provided data on client satisfaction trends and product usage to marketing, sales, and product development teams. Implemented a consultative sales strategy to determine customer requirements and recommend suitable solutions.

WORK HISTORY

Shalom Scrubs LLC, Odessa, TX

Sales and Customer Service Manager August 2022 to date.

Online sales and marketing of uniform scrubs.

Safe Choice Health LLC, Taunton, MA Taunton, MA.

Remote Sales/Billing Coordinator February 2019- August 2022.

Helping patients with billing issues and ensuring follow-up on patients with complaints.

Nokia Nigeria PLC, Lagos, Nigeria

Customer Support Manager December 2007- February 2013

Nokia phone sales and service.

Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.

Followed up with customers after completing sales to assess satisfaction and resolve any technical or service concerns.

Presented product features to customers, addressing technical questions to overcome objections and secure sales. Developed a client list and enhanced customer relationships through regular communication via phone and the internet.

Provided data on client satisfaction trends and product usage to marketing, sales, and product development teams. Implemented a consultative sales strategy to determine customer requirements and recommend suitable solutions.

EDUCATION

Walden University Minneapolis, Minnesota 55401

MS In Behavior Analysis (In View).

Texas Tech University Health Science Center Lubbock, TX. {05/2022}

Bachelor of Science: Healthcare Management.

Odessa College Odessa, TX.

Associate Degree of Arts: Nursing. Odessa, TX - 08/2018

Federal Polytechnic, Ibadan, Nigeria.

HND In Purchasing and Supply.

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