Customer Service Front Desk
Resume:
Keioshana Gleason
Denver, CO *****
***********@*****.***
Work Experience
Hospitality Aide
Ridgeview Post Acute-Denver, CO
June 2025 to Present
•Answer call lights
• Pass out snacks/ water / breakfast,lunch and dinner
• Do activities with residents
•Fill oxygen tanks up when needed
Cabin Agent
Worldwide Flight Services-Denver, CO
October 2024 to Present
• Manage the daily operation to ensure all assigned tasks are completed efficiently and thoroughly
• Effectively communicate with all hub services agents
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
Cabin Appearance Agent
United Ground Express-Denver, CO
April 2023 to October 2023
• Manage the daily operation to ensure all assigned tasks are completed efficiently and thoroughly
• Provide direction, instruction and coaching to employees as needed
• Work closely with Dispatchers and Supervisors to ensure employee assignments are followed and completed correctly
• Effectively communicate with all hub services agents
• Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
Leasing Consultant
Career Strategies Inc.-Denver, CO
June 2022 to November 2022
• Build genuine relationships with residents
• Listen carefully to each resident’s questions or concerns
• Answer front desk phone
• Schedule appointments
• Take tours
Customer Care Rep
Nordstrom Rack-Denver, CO
November 2021 to February 2022
· Listening carefully to each customer with courtesy and patience
· Troubleshooting and utilizing resources to come up with personalized solutions
· Building customer relationships - earn their loyalty and trust by being kind and helpful
· Inbound calls
· Assisting customers with packages, returns and refunds, product questions and warranty questions
· assisting customers with product information, assistance with website navigation, and general question Customer Service/Sales Associate
Coach Outlet Store-Lakewood, CO
June 2021 to September 2021
• Build genuine and sincere relationships with clients.
• Greet all customers upon entering the store.
• Utilize all customer service resources.
• Price and ticket items based on pricing and buying guidelines.
• Unpack new shipment
Temporary Employee
Amazon-Denver, CO
August 2020 to November 2020
· Covid cleaning
· Get customer orders ready
· Use scanners to read bar codes on products
· Ensure product meets quality requirements
Customer Service
Forever 21-Denver, CO
August 2018 to June 2019
· Brand lead key holder
· Completes sales transactions and maintains proper accountability at registers.
· Processes merchandise returns and exchanges
· Demonstrates initiative, teamwork and ownership in every interaction.
· Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
· Assists in daily store recovery, before, during or after store opening hours. Education
High school diploma
Emily Griffith High School
August 2018 to January 2019
Skills
• Hospitality
• Microsoft Powerpoint
• Basic math
• Microsoft Office
• Microsoft Outlook
• Public relations
• Customer Service
• Social media management
• Cash Register
• Team Player
• Home care
• Yardi
• Heavy lifting
• Cashiering
• Microsoft Word
• PowerPoint
• Customer service
• English
• Organizational skills
• Detail Oriented
• Front desk
• Microsoft Excel
• Retail Sales
• Cash register
• Retail sales
• Typing
• Cleaning
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