Customer Service Business Operations

Gunjan Punj

**** ** *** **, ********, AB, T*T*B*

Phone: +1-250-***-**** Email: *************@*****.***

Professional Summary

Dynamic and results-driven professional with 5+ years of experience in customer service, retail management, and event coordination. Proven ability to develop and implement marketing strategies, enhance customer experiences, and manage business operations efficiently. Seeking a role in customer service, sales, business administration, or event management to leverage my skills and experience in a dynamic environment.

Education

Post-Degree Diploma in Business Management

Northern Lights College, Dawson Creek, BC (Dec 2020)

Bachelor of Science

Guru Nanak Dev University, Amritsar, India (Apr 2017)

Key Skills

●Customer Service & Sales: Providing top-tier customer support, increasing sales, and building strong client relationships.

●Marketing & Branding: Developing promotional strategies and executing marketing campaigns.

●Retail & Inventory Management: Handling store operations, inventory control, and vendor relations.

●Event Management: Organizing and coordinating corporate and public events successfully.

●Business Administration: Managing schedules, reports, and business operations efficiently.

●Software Proficiency: Microsoft Word, Excel, Outlook, CRM software.

Professional Experience

Security Guard

Paladin Security, Edmonton, AB (Nov 2024 – Present)

Ensuring employees have identity verification and that unauthorized people cannot enter the workplace without guest passes or other credentials

Monitoring video surveillance for any unusual activity in locations around the office

Performing security procedures such as metal detectors or bag checks

Performing routine inspections of specific areas

Preventing criminal activity or detaining suspects who they find stealing, damaging property or performing other crimes

Department Manager

Hudson Bay, Calgary, AB (May 2024 – Oct 2024)

Drive department sales through knowledge, customer engagement, and visual merchandising

Set and achieve sales targets and performance metrics

Ensure a high level of customer service and satisfaction at all times

Monitor inventory levels, conduct stock counts, and manage stock replenishment

Security Guard

Xpert Shield Security, Dawson Creek, BC (Sept 2023 – Jan 2024)

Monitor and control access to buildings, events, or restricted areas

Verify identification and screen visitors, staff, or deliveries

Perform regular foot or vehicle patrols to detect and deter suspicious activity

Respond to alarms, emergencies, or disturbances

Assistant Manager

Epic Clothing Store, Dawson Creek, BC (Dec 2020 – Aug 2022)

●Managed daily store operations, including staff supervision, inventory management, and customer relations.

●Trained and mentored new hires, ensuring high customer service standards.

●Increased sales through promotional campaigns and effective merchandising strategies.

●Negotiated with vendors for better product pricing and inventory management.

Cashier & Customer Service Representative

Walmart, Dawson Creek, BC (Sep 2019 – Feb 2022)

●Processed transactions efficiently, providing seamless checkout experiences.

●Assisted customers with inquiries, returns, and product recommendations.

●Maintained accurate register balances and performed closing procedures.

Event & Volunteer Experience

Event Coordinator & Social Media Promotions

●Organized and promoted college festivals and tourism conferences.

●Managed event logistics, venue selection, and vendor coordination.

●Created and implemented social media marketing campaigns with high engagement rates.

Team Coordinator – National Service Scheme, India

●Led a team of 20 volunteers to organize a blood donation camp.

Hobbies & Interests

Event Planning Social Media Marketing Networking Public Speaking

Certifications & Additional Information

●Canadian Permanent Resident.

●Available for flexible hours.

●References available upon request.

Contact this candidate