Customer Service Medical Assistant

SAMUEL LOPEZ

Chicago, IL – ***** 773-***-**** *********@*****.***

Medical Assistant & Office/Unit Secretary

Skilled entry-level medical secretary, with a heart for supporting patients and their families. Providing strong skills in medical terminology, clerical support, scheduling, document handling, and medical equipment management, along with a warm presence for seamless office operations. Skilled in managing high patient volumes and maintaining strong patient-provider relationships. Dedicated to helping medical teams run smoothly and providing the best quality care for our patients. Excellent Customer Service Skills Medical Office & Administration Clerk Data Entry (EMR) Answering Phone Calls Clerical Support High Integrity EMR Records Troubleshooting Managing Technologies Problem Solving Critical Thinking Effective Communication Organization Strong Prioritizing CAREER SUMMARY

Amergis Healthcare (Provident Hospital of Cook County) Chicago, IL June 2024 – Oct 2024 Anesthesia Tech 1

Assumes the lead technician charge role as needed, managing a team of 20+ anesthesia technicians, facilitating the care of a diverse group of patients.

• Inputs anesthesia patient records and data, manages appointments, and ensures medical workflow is efficient between departments.

• Helping patients with insurance and billing questions, as well as medical care questions and operating room procedures, as well as coordinating patient care with other departments. Illinois Masonic Hospital Chicago, IL March 2024 – June 2024 Anesthesia Tech 1

• Helped register incoming patients, capture demographics, and input critical information into the electronic health record system

(EMR).

• Served as a liaison between anesthesia providers, surgical teams, and hospital departments (OR & ER Unit), handling inter- departmental communications fast & effectively.

Experis for TriMedx Chicago, IL October 2023 – March 2024 Inventory Specialist

• Built strong relationships and delivered customer service excellence, providing the best quality care with the customer in mind.

• Completed paperwork for supply orders for biomedical equipment, performed audits, organized supplies, and logged inventory into the system.

Tempus Labs Chicago, IL Feb. 2023 – June 2023

Inventory Technician

Managed 1000+ inventory for an industry-leading biotech company, performing as Subject Matter Expert in medical equipment management.

• Scanned inventory transactions or paperwork in the database for accurate billing and the most up-to-date cost tracking data.

• Prepared purchase orders, reconciled invoices, maintained invoices for incoming/outgoing medical equipment, and coordinated with laboratories.

University of Illinois Hospital & Health Sciences Chicago, IL Aug 2022 – Feb. 2023 Anesthesia Technician 1

• Assisted in planning and scheduling the work of personnel; adjusted work assignments to ensure adequate coverage in operating and recovery rooms.

Other Notable Experience: The US Army, 1981 – 1984 TECHNOLOGY & APPLICATIONS EXPERTISE

EVOTEK Drager 2B Drager GS Microsoft Office (MS) - Word, Excel Internal Database Systems EDUCATION & CERTIFICATIONS

High School Diploma / BLS Certificate

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