Customer Support Specialist

Lorrie Brown

602-***-**** Phoenix, AZ.

Email: *****************@*****.*** LinkedIn: LorrieBrown

SUMMARY: Sr. Customer Support Specialist with over 20+ years of experience in B2B, B2C, Customer Service, Account Management, Accounts Receivable, Accounts Payable, Payroll, and Bookkeeping. Experience includes Signage Sales, Order Processing, Customer Support, And cross-team collaboration.

EDUCATION: High School Diploma, Paradise Valley High School, Phoenix, AZ

CORE PROFICIENCY

& COMPETENCIES: Customer Support Customer Success Customer Experience Account Management Accounts Payables Account Receivables AR/AP Customer Service PeopleSoft Microsoft Word Microsoft Excel Payroll Processing Accounts Payable Accounts Receivable Invoice Processing Billing Systems Credit Card Posting Compliance Documentation Filing & Records Management Order Entry Customer Relationship Management (CRM) FedEx/Shipping Coordination Reporting & Data Management Sage

PROFESSIONAL

EXPERIENCE:

Old Castle, Phoenix, AZ. 06/24 – 08/25

Sr. Customer Support Specialist (Building Materials)

Researched and verified invoice details to ensure accuracy and timely processing.

Coordinated check distribution, including preparing and FedEx shipping payments to the Atlanta office.

Maintained organized records of invoices and payments to support financial audits and reporting.

Freelite Inc, Phoenix, AZ. 08/17 – 06/24

Sr. Customer Support Specialist (General Contracting)

Managed accounts receivable and payable functions, ensuring timely and accurate processing.

Processed payroll and prepared bank deposits to support smooth financial operations.

Prepared and maintained compliance documentation, including Letters of Insurance, W-9s, and AZ 5000 forms.

Organized and maintained filing systems for invoices, payroll, and compliance records.

Assisted clients and collaborated with co-workers on special projects and daily business needs.

Budget Signs, Phoenix, AZ. 02/17 – 08/17

Sr. Account Support Specialist (Traffic & Roadway Signage)

Entered and processed customer orders for schools, HOA companies, sign companies, and other organizations.

Supported sales of a wide range of signage products by assisting customers and ensuring order accuracy.

Collaborated with owners and staff members on special projects to meet business needs.

Provided support to the accounting department by answering inquiries, posting credit card charges, and assisting with miscellaneous tasks.

Desert Highway Signs, Phoenix, AZ. 03/16 – 02/17

Sr. Account Customer Specialist (Traffic & Roadway Signage)

Maintained organized files and records to support smooth business operations.

Answered and routed incoming calls to the appropriate departments and staff.

Processed inside sales orders for schools, HOA companies, sign companies, and other customers.

Supported the manufacturing and sales of aluminum signage by ensuring accurate order entry and customer communication.

Assisted owners and staff with special projects and day-to-day business needs.

Completed billing functions and supported accounting with inquiries, credit card postings, and miscellaneous tasks.

Zumar Industries, Phoenix, AZ. 07/09 – 03/16

Account Executive (Traffic & Roadway Signage)

Set up and maintained filing systems and business records to ensure accuracy and accessibility.

Answered and routed incoming calls to the appropriate departments and staff.

Entered and processed customer orders for schools, HOA companies, sign companies, and other clients.

Supported the manufacturing and sales of aluminum signage through accurate order entry and customer service.

Assisted the General Manager, Plant Manager, and staff with administrative tasks and special projects.

Partnered with the accounting team to complete billing, resolve inquiries, and post credit card charges.

The Pointe Hilton, Phoenix, AZ. 03/99 – 07/09

PBX Manager

Maintained and organized personnel files for 600+ team members to ensure compliance and accuracy.

Updated employee records in PeopleSoft, including new hire, status change, and termination data.

Conducted reference checks for incoming personnel as part of the hiring process.

Partnered with the Paymaster to verify and document all payroll-related updates for team members.

Prepared and distributed monthly reports for management review.

Tracked and maintained food handler’s cards for all food and beverage department staff.

Completed meeting notes, reports, and special projects using Microsoft Word, Excel, and other tools.

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