Customer Service Call Center
Resume:
KIYA
WILLIAMS
***************@*****.***
WOODBURY, NJ 08096
Bold Profile
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Active listening
• Critical thinking
• Customer relations
• Relationship building
• Call center experience
• Complaint handling
• Payment processing
• Professional telephone demeanor
• Call center operations
• Scheduling
• Follow-up skills
• Call management
• Paperwork processing
• Appointment scheduling
• Team development
• Multi-line phone talent
• Assertiveness
• Recordkeeping strengths
• Research
• Reading comprehension
• Sales closing
• Data entry
• Microsoft Excel
• Order processing
• Data collection
Deversifide
Philadelphia, PA • 03/2001
Graduate Certificate: Customer
Service
EDUCATION
Water Department - Customer Service Representative Philadelphia, PA • 08/2004 - 12/2006
Advance and collections, Skip Tracing and being able to deal with multiple of phone calls to help our customers get on the right track and helping them either keep or restore their services Life Insurance Services - Assistant
Philadelphia, PA • 06/2001 - 04/2003
G&G CLOTHING SRORE - Customer Service Representative Philadelphia, PA • 03/1998 - 09/2000
WORK HISTORY
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
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• Greeted guests in with friendliness and professionalism. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
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Worked closely with management to provide effective assistance for specific aspects of business operations.
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• Assisted manager in all aspects of business operations. Expedited project completion times due to the ability to multitask effectively under tight deadlines.
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Followed detailed directions from management to complete daily paperwork and computer data entry.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Customer service, Collections & Skip
Tracing
Overbrook High School
Philadelphia, PA • 06/1995
Graduate : Business
Tri State Alarms - Sales Agent
Philadelphia, PA • 11/1996 - 01/1998
Salling customers alarms for a business or residential property. Having them know their safety is our number one concerned Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Contributed to sales growth by upselling products and services based on individual customer requirements.
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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
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