Customer Service Employee Benefits
Resume:
EDDIE PEREZ
H U M A N R E S O U R CE S P E C I A L I S T
*********@*****.***
Iselin, NJ 08830
http://linkedin.com/in/e
ddie-perez-a66893247
SUMMARY
Detailed-oriented and analytical HR professional with 11 years of experience specializing in employee benefits administration and a background in finance. Adept at bridging HR and financial insights to improve employee satisfaction and company cost efficiency. Proven track record in managing employee benefit programs, streamlining open enrollment, and delivering exceptional customer service. CONTACT
PROFESSIONAL EXPERIENCE
Human Resource Specialist
7 Star Hospitality Resource, Woodbridge, NJ 2023 - Present
• Responsible for the onboarding and integration of new clients and educating clients on the available support, services, training, and other resources to help them succeed with the company's offerings.
• Lead new hire onboarding processes, including payroll setup, benefits enrollment, and completion of compliance documentation
(I-9s, W-4s).
• Administer employee benefits involving managing major medical, dental, vision, and retirement plans, along with Family and Medical Leave Act (FMLA), disability, and other leave policies.
• Calculate employee hours and years of service for eligibility and notify employees of monthly eligibility.
• Process new hires, terminations and changes of employee data into payroll software, and prepare payroll data for import for audits.
• Coordinate and execute the annual open enrollment process of employees, ensuring timely communication of benefits changes, options by leading personalized training sessions.
• Support the development, documentation, and enforcement of HR policies, employee handbooks and compliance training.
• Conduct thorough investigation into workplace issues, such as, complaints of harassment, discrimination, policy violations or general misconduct.
• Conduct witness interviews, gather evidence, analyze documentation and prepare investigation reports.
• Assist in resolving workplace conflict and addressing employee complaints in a fair and confidential manner.
• Serve as a trusted HR resource for employee questions and concerns, ensuring responses aligned with company policies and values.
CORE SKILLS
Employee Benefits
Administration
Benefits Compliance
(FMLA, HIPAA)
Payroll Administration
Systems
Financial Data Analysis
HR Investigations
Communication &
Employee Training
BUSINESS
SOFTWARE
Microsoft Dynamics CRM
Sales management
Payroll Software: PRO
Software, ThinkWare
Darwin, Accountix
Extreme
Microsoft Office: Excel,
Word
PROFESSIONAL EXPERIENCE
Account Manager
Blackbaud, Charleston, SC 2016 - 2023
• Served in the New York City metropolitan area as the key contact for customers and internal implementation teams, managing over 130 institutions and 1,000 individual accounts.
• Coached and mentored junior staff members, managed project status, and provided oversight in risk management.
• Communicated with customers in response to inquiries, addressed concerns and provided viable solutions.
• Built and maintained strong strategic relationships with all levels of management, key stakeholders and customers.
• Responsible for the onboarding of new customers and for ensuring they understand how best to leverage the services, training and all resources available to them.
• Analyzed customer product usage data to identify opportunities for strategic action, reducing overall retention risk and facilitating the attainment of company goals and objectives.
• Collaborated with customer success and marketing teams to identify, develop, and deliver adoption webinars, user groups, events, blogs, customer stories, and other resources for customers.
• Managed and prioritized incoming support tickets, ensuring timely resolution based on urgency and impact.
• Demonstrated commitment to client success by personally confirming the resolution of all managed cases.
401K Benefits Administrator
Able Human Resources Services, Cranbury, NJ 2007 - 2016
• Managed an individual multi-employer 401k plan with a total of 100 clients, over 500 employees and $23M in assets.
• Accountable for check and ACH credit payments to investment companies for both internal and external clients.
• Served as key participant in the year-end contribution matching and audit process.
• Researched and resolved account plan discrepancies.
• Worked closely with vendors, supporting them with plan enrollments, terminations, rollovers, distributions, loans, hardships, 5500 filing and compliance testing.
• Set up retirement account loans and payroll deductions for third-party administrators, ensuring compliance with global limits.
• Provided auditors with census information for 5500 annual audit, plan amendments, payroll adjustments, distribution requests, and salary deferrals.
• Processed salary deferral amounts which included exemptions from bonuses, sick time, over time, and commissions.
• Reviewed and audited highly compensated employee accounts obtained from our third-party administrator.
• Processed new hires, terminations and changes of employee data into Accountix payroll software and prepared payroll data for import.
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