Customer Service Representative
Resume:
MICHAEL D. ROSE
Customer Service Representative
*********@*****.***
(434) 336-***-****
Greensboro, NC, 27406
CENTRAL VIRGINIA COMMUNITY
COLLEGE
Lynchburg, VA
Completed coursework towards Associate
in Science (A.S.) Criminal Justice (May
2007)
EDUCATION
CPR
First Aid
CERTIFICATIONS
Hard-working professional with 17+ years of experience and a proven knowledge of back-office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company.
CAREER OBJECTIVE
CUSTOMER SERVICE REPRESENTATIVE
Cognosante, Church Falls, VA / Dec 2021 - Present
CUSTOMER CARE ASSOCIATE
Lincoln Financial Group, Greensboro, NC / Apr 2020 - Dec 2021
SERVICE PROCESSOR
Lincoln Financial Group, Greensboro, NC / Apr 2017 - Apr 2020
EXPERIENCE
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•
Check to ensure that appropriate changes were made to resolve customers' problems.
•
Refer unresolved customer grievances to designated departments for further investigation.
•
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•
Check to ensure that appropriate changes were made to resolve customers' problems.
•
Determine charges for services requested, collect
deposits or payments, or arrange for billing.
•
Refer unresolved customer grievances to designated departments for further investigation.
•
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•
Organize and work with detailed office or warehouse records, maintaining files for each policyholder,
including policies that are to be reinstated or cancelled.
•
Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
•
Modify, update, and process existing policies and
claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
•
Transcribe data to worksheets and enter data into
computer for use in preparing documents and
•
SERVICE PROCESSOR
E Team, Plainfield, NJ / Dec 2016 - Apr 2017
CUSTOMER SERVICE REPRESENTATIVE
Bradley Personnel, High Point, NC / Jun 2016 - Dec 2016 SENIOR CUSTOMER SERVICE REPRESENTATIVE
Genworth Financial, Greensboro, NC / Aug 2014 - May 2016 CUSTOMER CARE REPRESENTATIVE
Star Tek, Lynchburg, VA / Aug 2012 - Aug 2014
adjusting accounts.
Organize and work with detailed office or warehouse records, maintaining files for each policyholder,
including policies that are to be reinstated or cancelled.
•
Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
•
Modify, update, and process existing policies and
claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
•
Transcribe data to worksheets and enter data into
computer for use in preparing documents and
adjusting accounts.
•
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•
Check to ensure that appropriate changes were made to resolve customers' problems.
•
Determine charges for services requested, collect
deposits or payments, or arrange for billing.
•
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•
• Solicit sales of new or additional services or products. Correspond with insured or agent to obtain
information or inform them account status or changes.
•
Organize and work with detailed office or warehouse records, maintaining files for each policyholder,
including policies that are to be reinstated or cancelled.
•
Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
•
• Collect initial premiums and issue receipts.
Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
•
Check computations of interest accrued, premiums
due, and settlement surrender on loan values.
•
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
•
KEY HOURLY MANAGER, BARTENDER, SERVER, HOST,
COOK
Buffalo Wild Wings, Lynchburg, VA / Oct 2005 - Sep 2012 Provide assistance for customers with special billing requests.
•
Calculate and quote charges for services such as
long-distance connections.
•
Promote company products, services, and savings
plans when appropriate.
•
Determine charges for services requested, collect
deposits or payments, or arrange for billing.
•
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
•
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable
manner.
•
• Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
•
Monitor budgets and payroll records, and review
financial transactions to ensure that expenditures are authorized and budgeted.
•
Maintain food and equipment inventories, and keep
inventory records.
•
• Schedule staff hours and assign duties.
Perform serving, cleaning, or stocking duties in
establishments, such as cafeterias or dining rooms, to facilitate customer service.
•
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
•
• Collect payments from customers.
Contact this candidate