Customer Service Inventory Management
Resume:
misty stephenson
Customer Service
Charlotte, NC 28214
********@*****.***
Professional Summary
involved with scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding, administering medication, and monitoring the behavior of boarded dogs. Willing to relocate to: Charlotte, NC
Authorized to work in the US for any employer
Work Experience
Mail Sorter
Lyneer Staffing Solutions-Rock Hill, SC
July 2024 to July 2025
• Maintained a clean and organized work area to promote efficiency and safety
• Processed and prepared shipments for delivery, ensuring accuracy and timeliness
• Utilized inventory management systems to track and organize incoming and outgoing shipments
• Inspected packages for damage or discrepancies, promptly resolving any issues to maintain customer satisfaction
• Assisted in the implementation of new shipping procedures to improve overall workflow
• Managed multiple tasks simultaneously while adhering to strict deadlines in a fast-paced environment
• Resolved shipping-related issues by liaising with carriers or freight forwarders as necessary
• Assisted in training new team members on proper shipping procedures
• Maintained accurate records of shipped items including tracking numbers, delivery confirmations, etc
• Implemented safety protocols within the shipping department to prevent accidents or injuries
• Investigated root causes of shipment delays or errors; implemented corrective actions accordingly
• Suggested changes to packaging methods resulting in XX% decrease in product damage during transit
• Maintained up-to-date knowledge of shipping regulations and requirements to ensure compliance
• Developed and maintained positive relationships with carriers, ensuring reliable and efficient service
• Increased efficiency by implementing barcode scanning technology for tracking shipments
• Managed returns process, including issuing return authorizations and coordinating pick-ups or exchanges
• Implemented lean principles to optimize workflow within the shipping department
• Maintained accurate records of all incoming and outgoing shipments for auditing purposes
• Closely monitored carrier performance metrics to identify areas for improvement or renegotiation of contracts
• Demonstrated exceptional problem-solving skills when addressing shipment discrepancies or delays Shipping Clerk
CTDI COMMUNICATIONS TEST DESIGN-Charlotte, NC
May 2023 to February 2024
Shipping. Labeling, rf scanners, quality check
Amazon Delivery Driver
Amazon DSP-Charlotte, NC
June 2020 to May 2022
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Maintained a clean driving record throughout employment tenure
• Assisted in warehouse operations during downtime periods as needed Barista
Starbucks-Charlotte, NC
January 2018 to July 2018
Starbucks January 2018 - July 2018 Barista Responsibilities: Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies. more
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Handled cash transactions accurately while following company policies regarding cash handling procedures
Kennel Assistant
German Rescue-Charlotte, NC
May 2011 to April 2016
Kennel attendants provide daily care for the dogs that are boarded in their kennel. They are involved with scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding, administering medication, and monitoring the behavior of boarded dogs. Education
Nursing (Associate)
CPCC
Present
High school or equivalent
West Mecklenburg High School-Charlotte, NC
Skills
• Receptionist
• Veterinary Assistant
• Warehouse experience (2 years)
• Workday
• English
• Experience with children
• Animal Handling (7 years)
• Pet Sitting
• Cashiering
• training
• Driving (10+ years)
• Retail Sales
• Medication Administration (10+ years)
• Hospital Experience
• IaaS
• Computer literacy (10+ years)
• Pet Care (7 years)
• Childcare (5 years)
• Manufacturing
• Kennel Experience (9 years)
• Medical Imaging
• Daycare (3 years)
• Sales
• Time Management (9 years)
• Medical Records (1 year)
• Laundry (10+ years)
• Dog Handling (8 years)
• Barista Experience
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Animal Restraint
• Organizational Skills
• Veterinary Technician Experience
• Receptionist (2 years)
• Basic math (10+ years)
• Cash Handling (10+ years)
• Computer Operation (10+ years)
• POS (10+ years)
• Childcare
• Animal Care (10+ years)
• Commercial Cleaning
• Filing (5 years)
• Dog Training
• Coffee Experience (2 years)
• Laboratory Experience
• Pet Grooming (3 years)
• Cashiering (10+ years)
• Caregiving (10+ years)
• Highly focused and dedicated Animal Care Worker with a strong eye for detail and excellent customer service record. Extremely knowledgeable in a wide variety of animal features and behavior patterns. Adept at handling difficult and potentially dangerous animals with sensitivity and efficiency.
(8 years)
• Route driving (2 years)
• Cleaning Experience
• Food Preparation
• Cleaning
• Communication skills (7 years)
Certifications and Licenses
Driver's License
Additional Information
• High animal management and zoo environment experience
• Exceptional familiarity with germicides and insecticides and their applications in animal care
• Strong knowledge of a variety of animal breeds and their handling nutritional requirements and general care
• Excellent skills in handling animal management emergency situations
• Outstanding abilities in managing injured sick or hostile animals
• Superior attentiveness to animal health and welfare
• Good oral and written communication skills
Contact this candidate