Service Representative Patient
Resume:
May **18- August 2018
Griselda Leon
*** ****** ***. *** ***** CA,92114
619-***-**** • ****.****.**@*****.***
Objective
To obtain a position that will allow me to utilize my experience as a customer service representative and grow within the company.
Skills
● Bilingual in Spanish
● Multitasking
● Communication
● Quick learner
● Proficient in Microsoft Word, Excel, PowerPoint, and Photoshop.
● Excellent problem solving
● Works well under pressure
● Highly responsible and reliable
● Epic
● Data entry
● HIPPA
● Account verification
Work Experience
Patient Service Representative
Sharp Rees Stealy
● As a patient service representative my responsibilities answer telephones using proper etiquette and assist callers as needed
● Confirm proper information is given to insure the HIPAA regulations are being as followed and insure proper information is being given
● Be able to handle a high volume on inbound calls
● Handle customers questions, complaints, or concerns in a reasonable manner
● Schedule within patients request or offer proper alternatives
● Be able to transfer calls accordingly to proper departments
● Send proper messages to patients doctors per patient request
● Ensure proper date is inputted into pts account and updated properly Patient Service Representative
Clear Balance
● As a patient service representative my responsibilities answer telephones using proper etiquette and assist callers as needed
● Confirm proper information is given to insure the HIPAA regulations are being as followed and insure proper information is being given
● Collect payments from patients, post charges according to procedures
● Conduct outbound calls to inform patient of the financing program or advise updates on accounts
● Be able to handle a high volume on inbound calls
● Handle customers questions, complaints, or concerns in a reasonable manner
● Offer convenient payment plans and accommodate our setting up patient on payment plans Weekend Maids
Aug 2017- May 2018
July 2014
Scheduler/dispatcher
● As a scheduler and dispatcher my responsibilities are to make sure the next days schedules are ready to go and that the cleaners receive their work orders.
● Answer high volume of phone calls of cleaners and customers.
● Work on the next days schedule and when finished keep work on the following days.
● Handle customer complains and resolve them with a reasonable solution.
● Make clear notes on work orders for both yourself and coworkers.
● Once schedules for the next day are done, dispatch the work orders to cleaners with accurate information.
Photo Technician
Sams Club
● As photo technician my responsibilities is to assist members with the photo kiosk computers, scanning photos.
● Insure members files are received in computer database.
● Follow up with members for confirmation on orders they inputted.
● Process photos as well labeling packages.
● Place orders on inks, photo paper, maintenance tanks, envelopes, and packing supplies.
● Process, package, and label orders to prepare to be shipped out for UPS.
● Renew and/or memberships as well as taking store credit card payments.
● To manage my till as cashier.
● Keep my area clean and organized at all times.
● Bilingual in Spanish .
Education
Lincoln High School
● 3.8 GPA
● School newspaper
● Yearbook
● Computer class
● Teacher assistant
● Assistant in administration office
References
Janice Dunn
Former coworker
Season
Former Supervisor
Cynthia
Former Supervisor
Volunteering
● Homeless shelter volunteer
● Church volunteer
● Community service for city council
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