Project Management Technology Leader

Tamanna Patel

Palatine, IL ***** +1-312-***-**** *************@*****.*** https://www.linkedin.com/in/tamannahpatel

Profile

Technology leader with over 20 years of experience, well organized, strategic thinker, self-motivated, success-driven, agile expert and with an excellent record of planning, designing, building, and delivering customer centric, value driven, highly reliable, scalable systems across a variety of areas and technologies such as CRM, PLM, ERP, pharmacy applications and financial systems. Diverse experience from technology transformation by implementing a single solution from multiple systems and harmonizing/ improving processes, implementing new software systems, enhancing existing software systems, expanding cross-functional delivery teams, collaborating with multiple integration partners including vendors and liaising between IT/ business executives as well as IT teams. Experienced in leading cross-functional teams to bring innovative products to market.

Skills

Recruiting, Onboarding, Grooming team members, Team Management & Leadership Program/ Project and Performance Management Strategic Thinking and Planning Teamwork & Collaboration promoter Communication & Motivation Problem Solving & Decision Making Influencer & effective leader Change Management Solution Design & Analysis Financial Analysis/Modeling Risk Analysis and Management Negotiation Adaptability Facilitation Analytical Thinking Problem Solving Agile Software Delivery Stakeholder Analysis & Management

Work History

Senior Software Engineering Manager, Pharmacy Applications May 2022 — Current

Walgreens, Deerfield, IL

Lead a team to deliver multiple strategic initiatives and operational enhancements across legacy pharmacy platform. Collaborating with product, business and technical leaders to define a scope, design, and implement several technology solutions to support new product development and existing product enhancement. Grooming and managing resources, scope, schedules, issues, risks and change requests to ensure successful and on-time project delivery.

Responsibilities

Recruiting, onboarding, building and leading a team of on-shore/ off-shore individuals consisting of product owners, developers, Program manager, scrum master and QE and ensuring quality deliveries of compliance (e.g.: DSCSA, fraudulent Presc., PDMP ASAP5.0 etc..), patient safety, legal and customer centric initiatives on time.

Defining objectives/ goals for team, leading, motivating, developing, and empowering team members to ensure efficient and quality delivery.

Mainly responsible for delivery of Compliance, Patient safety, legal, security projects from small to extra-large size/ simple to complex solutions and having strict timelines. Always challenging team-members to come-up with more efficient approach throughout each phase of the implementation starting solution to delivery in production.

Actively Participating initiative intake processes, finalizing solution approaches, effort/ budget estimation

Lead implementation and migration of legacy product to cloud-based solution

Collaborating with many internal/ external partners / leaders, to produce and track annual/ 3-year budget. Actively participated for improving budgeting processes.

Directed technical projects such as IE applications migration to edge, system upgrades, vulnerability fixes to reduce risk and promote stability and improve performance

Improving delivery outcomes by enforcing collaboration with business stakeholders and other integration partners and performing evaluation of ROI, Legal and security impacts during Project Intake Process

Enforcing detailed deployment plans with rollback plan, disaster recovery plans for operating systems, databases, networks, servers and software applications are in place and up-to-date

Key Achievements

Achieved higher efficiencies in terms of speed to market, quality and cost. Leading build and QE teams who contributed to break the notion of legacy being old, slow and archaic through process improvements, automation, innovation and out of the box thinking.

Enhanced/ improved implementation/ delivery processes to reduce application to market time by 10%

Decreased error leakage in production significantly (~20%) by enhancing development processes

Software Development Manager, Corporate Business Systems Nov 2017 – May 2022

TravelClick an Amadeus Company, Schaumburg, IL

Lead teams to deliver multiple strategic initiatives and operational enhancements across business units. Collaborating with product, business and technical leaders to define, scope, design, and implement several technology solutions to support new product development and existing product enhancement. Grooming and managing resources, scope, schedules, issues, risks and change requests to ensure successful and on-time project delivery.

Led a team of on-shore/ off-shore developers responsible for Oracle EBS, Salesforce, Conga/ Apttus (CPQ/ CLM), IBM Cast Iron, Dell Boomi, and Zuora (CPQ/ Billing/ Revenue) applications.

Led data migration and Sales Lead to Cash transformation Program after acquisition.

Led and managed a team of third level customer support for Legacy Backoffice systems and identified opportunities for prod/ non-production environment maintenance with minimal impact to business, operational efficiency and new processes or alternatives to resolve problems and enhance operations

Managed relationships with vendors, vendor contracts and appropriate SLAs.

Led Service Level Agreement (SLA) negotiations for internal and/or external technology deliveries.

Defined objectives/ goals for team, lead, motivated, developed and empowered team members to ensure efficient execution of activities and resolution of issues and drive a culture of strong staff engagement.

Participated in internal/ external departmental audits and made sure to provide required evidence on-time

Led initial project estimates/ LOE for cost-benefit analysis and organizing, prioritizing, and assigning work, including prioritizing and scheduling work activities in order to meet objectives

Promoted establishing harmonized reporting and tracking tools to manage information dissemination.

Empowered team members for decision making by focusing on risk assessment and outcome-based approach.

Managed internal/ external client relationships with primary accountability for client relationships at the executive level across departments by setting expectations, communications, negotiations, escalation, feedback, etc.

Led all aspects of project and program engagement including planning, stakeholder and vendor relationships, prioritization, communications, etc.

Led development, optimization and promotion of SDLC processes working with IT and business partners.

Led business process analyses, risk assessments, and preliminary cost/benefits analyses to align technology solutions with business initiatives.

Key Achievements

Led the system analysis, solution design and deliver to automate the renewal process for Travelport Feature Property subscriptions with a target of over $250K impact.

Owned and lead delivery of the Business Systems work streams to migrate and re-enable the sales and support of Amadeus Instant Preference in TravelClick systems targeted at over $200K in annual sales.

Successfully delivered the consolidation of two Salesforce.com organizations into one – leading to savings of approximately $500K/year in license costs

IT Project Program Manager October 2016 — November 2017

Baxter International Inc., Deerfield, IL

CSI (Computer System Integrity) is a large-scale program where 42 different sites participated in this program to make all GXP systems 21CFR Part 11 compliant and in compliance with local rules and regulations.

Responsibilities

Managed an annual CSI program budget and Collaborated with IT leadership to assemble and manage program resources.

Defined program vision and approach, identified appropriate resources and assembled right project teams, developed milestones, schedules, and executed against timelines to make sure successful delivery of program.

Provided regular status updates to Steering committees, stakeholders and executive leaderships

Managed sites throughout below 3 phases by following up weekly and expediting issues and getting help from compliance team based on need: Inventory and Self-Assessment, Remediation Action Plan and Actual Remediation.

Made sure projects were delivered within budget and on time without scope creep.

Developed comprehensive monitoring of risks, issues, dependencies, contingency plans and reported on progress,

Resolved bottlenecks and provided escalation management

Acted as a Subject Matter Expert – analyzed current processes, identified pain points, and designed solutions for improvements.

Developed detailed work plans, including breakdown structures, milestones, risk assessment and management plans, staffing needs and timelines

Mentored/ coached BSA, QA testers, Junior PM

Conducted cost-benefit analysis, competitive analysis, and mergers & acquisitions activities.

Worked as a PM to implement a new cloud-based application called Global Restricted Control Form Management System that uses AWS services and scale to use across all Baxter sites.

Identified new processes or alternatives to resolve problems and enhance operations

Managed scope change via the company approved Change management tool.

Responsible for full accountability for managing concurrent projects of varying complexity including projects that span multiple regions, functions and/or business units.

Implemented the software development life cycle (SDLC) processes and tools and advocated adherence to standards using working knowledge of business practices in business software domains.

Coordinated trainings for Lab system validation, Spreadsheet validation, classifying PLCs based on intended use etc. for different sites

Helped each site to identify true gaps, differentiate restricted forms and improving process to avoid future compliant issues

Managed CAPA creation by site and region and CAPEX approval processes

Worked on TrackWise, Remedy Tool, Doors, VIVA migration and ISOTrain Project by gathering and documenting requirements, initiating Change Requests in Remedy system, Creating and Executing OQs and PQs in ALM, Defect management in ALM

IT Project Manager Business System Analyst August 2015 — Sep 2016

United Airlines, Chicago, IL

Responsibilities

Worked as a product owner for multiple applications including a web-based SSD (System Status Display) Application and ION system that is being completely rewritten with new technologies Couch base (No SQL) and Angular for better performance and good response time.

Worked on customizing a new third-party Crisis Management software (EOC)- Dashboard/ mobile application that uses amazon web services and cloud technology which required involvement of 30 different user groups and effectively communicated with different department leads.

Worked on implementing prototype for a collaboration platform that is using event driven as well as web service approaches.

Understand current business process and map it to new process and do gap analysis.

Investigate and implemented tools for effective communication with business stakeholders as well upper management

Documented and managed Project Definition and Technical cost estimation for Business Intake form approvals. Gathered user requirements, convert to functional requirements and define LoE.

Well versed with Agile Methodology. Maintaining Product backlog, sprint backlog and create detailed user stories.

Participate/ Drive Sprint Planning meeting, Daily Stand up Meeting, Retrospective meeting with the project team members and support development/test team with any requirements related questions and issues and proactively resolve them, if any.

IT Validation Program Manager Mar 2012 — Mar 2015

Abbott, Waukegan, IL

DevEx was a new application implementation to replace manually maintained spreadsheets used for creating/ maintaining formulas (e.g.: Similac, Pediasure etc..).

CTMS was a new application implementation to replace manually documented clinical trial process. It reduced interaction time among users and made the process of interactions very easy.

Responsibilities

Lead a data migration team by actively participating in defining data migration strategy, timelines, extracting, defining transformation rules/ mapping document for data mapping between legacy and current system with the help of business, implementing controls and loading data into new systems.

Actively participated in defining scope, data structures, timelines, milestones by splitting /understanding complexity of each task.

Analyzed Process gaps and lead process improvements throughout implementation of new DevEx and CTMS systems.

Acted as a Product owner and managed product catalog and worked as a single point of contact for both application users.

Interacted with Business Sponsors, Project Managers and other internal department heads to identify Business Process relevant for delivering the Validation Packages to Abbott Nutrition for both product releases.

Implemented process to define risks, mitigate risk, escalate issues and successfully launched risk-based validation to reduce cost and time required to qualify hot fix releases.

Performed Quality review, internal audits of validation documentation and processes and participate in external client audits

Defined SOPs and Job aids as per the QA standards to streamline the quality documentation and execution processes.

Trained, directed and coordinated work with offshore team to reduce the cost associated with the release testing and effectively managed a team of offshore validation resources and developers.

Worked with R&D (Research and Development), QA (Quality Assurance), Regulatory and Clinical Services Departments to gather business requirements

Creating and updating SLC deliverables such as Master Validation Plan, Project plan, validation plan, user documentation, updating Use Cases, Test Scenarios, training material, Software Requirement (SRS), User Requirement Specification (URS), Traceability Matrix, Software Change Request (SCR), Detail Design Document, Configuration documents, Defect Record, Incident Reports, system summary report, Incident Reports

Education

Bachelor of Science in Computer Engineering

Sardar Patel University, Vallabh Vidyanagar, Gujarat, India

Grade Date: July 2003 GPA: 3.93/4.0

Certifications

Scrum Alliance – Certified Scrum Master

Tools & Technologies

Microsoft Office Suite • Visio • Lucid Chart • Miro • JIRA • Confluence • ADO • Rally • Quip • Agile Accelerator • Salesforce • Zuora • Oracle EBS• Insite • IBM WebSphere Cast Iron Cloud Integration• SQL • Javascript • HTML • Python • Java • Tuxedo • Centura • SAG

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