Development Coordinator Customer Support

Susy A. Oldham

614-***-**** ************@*****.*** linkedin.com/in/susyoldham/ Davie, FL 33330

Learning & Development Coordinator

Energetic, detail-oriented, and disciplined Learning & Development professional with extensive experience in the creation, scheduling, logistics, and reporting for training courses. An experienced presenter with a successful track record of delivering instruction through remote/virtual online platforms. Thrives in a fast-paced environment and works well both independently and as part of a team. Fosters positive professional relationships by demonstrating high levels of dependability, integrity, and resourcefulness. Possesses exceptional verbal and written communication skills and enjoys learning new technologies.

Training Learning & Development Curriculum Development Customer Support Leadership Course Materials New Hire Training Collaboration Verbal and Written Communication Attention to Detail Organizational Skills Project Management Coordination Administrative Support Presentations Learning Solutions Remote Work Experience

EXPERIENCE

Christ covenant Church southwest ranches, FL 05/2022 – PRESENT

Children’s Ministry Director

●Manage Children’s Ministry teachers and volunteers

●Create schedules, monitor expenses

●Train teachers and volunteers

●Research and purchase curriculum

●Lead and manage annual events

core axis talent Cambridge, MA Remote 01/2021 – 05/22

Learning and Development Consultant, rubius therapeutics

●Set-up, develop, and manage the Learning Management System

●Work directly with the HR Site Head to enter course wear into the LMS

●Review external courses for use with associates

●Maintain records of users, training, and completions of courses

●Exceptional with Microsoft Word, Excel, PowerPoint, Teams, and One Drive

Randstad Staffing Fort Lauderdale, Fl Remote 03/2019 – April 2020

Learning and Development Contractor, PricewaterhouseCoopers

●Leveraged presentation and communication skills to effectively work with clients and other team members

●Provided exceptional client service.

●Managed multiple priorities, and proactively troubleshot and problem solved on a real-time basis.

●Established effective networks and supervise onsite resources to accomplish implementation of L&D programs.

●Performed troubleshooting to ensure accurate course credit records.

●Collaborated closely with cross-functional groups to ensure best practices and programs.

EASi New Albany, OH 03/2017 – 03/2019

Learning and Development Coordinator

●Wrote and presented microlearning modules teaching Soft Skills courses to groups of 15 to 30 associates

●Developed Train the Trainer course materials and communicated appropriate program details to employees

●Produced quarterly newsletter and assigned L&D requests from engineering staff to L&D team

Amazon Fulfillment Center Etna, OH 11/2016 – 02/2017

Human Resources Assistant (Seasonal)

●Utilized technology including PeopleSoft LMS to track associate learning and HireRight to track hiring and attendance

●Led daily new hire orientations, completed I-9 documents, and assisted new hires with documentation completion on intranet

●Cornerstone LMS / Salesforce data entry

Wallick Communities Reynoldsburg, OH 08/2014 – 10/2016

Training Coordinator

●Developed all aspects of Annual Training Day for over 500 associates including venue, meals, speakers, budget, schedule, hotels, and transportation

●Created and executed content for Career Development program for department managers and associates. Led to an increased 4% promotion rate

●Increased organizational training participation by 30% in first two years as coordinator

●Coordinated annual training event for senior management and all associates with approximately 800 in attendance

●Created curriculum and conducted soft skills training courses for the company

Eastland-Fairfield Career & Technical Schools Groveport, OH 08/2006 – 07/2014

Adult Basic & Literacy Education (ABLE) Coordinator

●Managed 12 teaching sites and 27 staff members

●Increased organizational training participation by 30% in first two years as coordinator

●Increased career center enrollment by 15% and added five sites for adult education classes

●Wrote and obtained grants to fund programs such as the Adult Basic Literacy & Education program

●Created and planned Annual International Festival with over 200 students and family members in attendance

TECHNOLOGY

PRODUCTIVITY TOOLS: Microsoft Office (Word, Outlook, Excel, PowerPoint, One Drive and Teams), Google Suite (Docs, Sheets, Duo, Chat, Hangouts, Meet) PeopleSoft, Salesforce, Cornerstone LMS

COLLABORATION TOOLS: GoToMeeting, GoToWebinar, Zoom, Skype, Meet, Duo, WebEx

Learns new technology quickly and independently

EDUCATION

Master of Education (MEd) Adult Education and administration Jones International University, Centennial, CO

Bachelor of Arts (BA) Theater/music Barry University, Miami Shores, FL

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